Flight Dispatcher

Jeppesen ForeFlight is seeking experienced Flight Dispatchers to join our growing operations team. This role supports a dynamic mix of commercial and business aviation customers in a modern, technology-driven dispatch environment focused on operational excellence, safety, and customer experience.

As a Flight Dispatcher, you will play a critical role in real-time flight operations, flight planning, operational control, and customer coordination. The ideal candidate is highly adaptable, detail-oriented, and thrives in a fast-paced environment where quick decision-making and strong communication are essential.

This position may be performed remotely within the United Kingdom. Company-issued hardware and digital tools will be provided to support remote and hybrid work environments. 

Key Responsibilities

Pre-Shift Operational Readiness

• Review dispatcher handoff notes and active operational priorities


• Monitor weather systems, NOTAMs, airspace constraints, and operational impacts


• Maintain awareness of evolving procedures, dispatch workflows, and platform updates


• Prepare for upcoming operational demands through proactive planning and coordination

Flight Planning & Live Flight Operations

• Manage incoming trip requests through company dispatch platforms


• Develop, optimize, and release compliant flight plans based on operational requirements and customer preferences


• Evaluate aircraft readiness, maintenance status, MEL/CDL restrictions, and operational limitations


• Support complex domestic and international multi-leg itineraries


• File and manage ATC flight plans, routing revisions, and acknowledgments


• Monitor active flights and provide real-time operational support to flight crews


• Continuously assess weather, routing, fuel, and operational risks


• Coordinate operational changes and communicate updates proactively to crews and stakeholders

Customer & Operational Support

• Deliver professional preflight and enroute briefings to flight crews


• Support both commercial and business aviation flight operations


• Track the coordination of overflight permits, landing permits, and diplomatic clearances as required


• Maintain awareness of international restrictions, sanctioned regions, and geopolitical operational impacts


• Provide responsive, customer-focused operational support during all phases of flight

Operational Excellence & Compliance

• Maintain accurate dispatch documentation, operational logs, and billing-related time tracking


• Conduct quality assurance checks on dispatch outputs for accuracy and regulatory compliance


• Document irregular operations and participate in Safety Management System (SMS) reporting processes


• Collaborate with internal engineering, product, and operations teams to improve workflows and system performance


• Contribute to continuous improvement initiatives within the dispatch organization

Irregular Operations & Emergency Response

• Support flight crews during diversions, emergencies, and other irregular operations


• Execute established escalation procedures and communication protocols


• Serve as a central coordination point for time-critical operational decision-making


• Ensure operational incidents are documented appropriately within SMS processes

Work Environment

• Operate within a 24/7 dispatch environment with rotating shifts, including days, evenings, overnights, weekends, and holidays


• Collaborate across distributed operational teams using digital communication and dispatch tools


• Participate in recurrent dispatcher training, certification programs, and safety initiatives


• Work within a highly collaborative, technology-forward operational culture

Basic Qualifications

• FAA Aircraft Dispatcher Certificate (required)


• Previous professional flight dispatch experience, preferably in Part 121, Part 135, military, or international operations


• Strong situational awareness and decision-making skills in time-sensitive operational environments


• Ability to work flexible schedules, including weekends and holidays


• Proficiency with modern dispatch systems, operational software, and digital collaboration tools


• Excellent written and verbal communication skills


• Operate within a 24/7 dispatch environment with rotating shifts, including days, evenings, overnights, weekends, and holidays

Preferred Qualifications

• Experience supporting international and complex flight operations


• Familiarity with ETOPS, oceanic operations, and international permit coordination


• Knowledge of SMS reporting processes and operational risk management


• Experience in technology-enabled or digital-first operational environments


• Pilot or aviation enthusiast