GenAI Engineering Lead – ServiceNow

• Lead design and delivery of GenAI use-cases on ServiceNow (Now Assist Skills, Agents)
  


• Define architecture, standards and best practices for GenAI on the platform 
  


• Translate business process maps into scalable ServiceNow solutions and supervise implementation 
  


• Mentor engineers, run technical reviews and own solution quality and governance 
  


• Integrate ServiceNow with external model providers, RAG/vector stores and backend APIs securely 
  


• Implement observability, telemetry and prompt-tuning controls for AI features 
  


• Coordinate UAT, staged roll-outs and production cutovers; manage rollback/runbooks
  

Requirements

• 6+ years ServiceNow delivery experience with demonstrable hands-on work on Now Assist Skills / Agents
  


• Proven leadership in at least two ServiceNow areas (ITOM, TPSM, CSM or equivalent)
  


• Strong scripting (JavaScript / Glide API), Flow Designer and IntegrationHub experience
  


• Practical understanding of RAG, prompt engineering and vector DB integrations (Pinecone, Weaviate, etc.)
  


• Experience defining governance, security and observability for AI features
  


• Excellent stakeholder management, workshop facilitation and technical documentation skills
  


• Relevant ServiceNow certifications desirable (CAD, ITOM/CSM specialist)
  

Benefits

• Solid, competitive salary.
  


• Work in multilingual, multinational and multicultural environment on international projects
  


• Medical care