General Manager

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Be an ambassador of the brand and the property as General Manager, where your leadership, strong interpersonal skills and strategic vision will drive an engaged team, guest satisfaction and maximized operating results. You will bring your strong commercial and business acumen, and tenacity to drive the top line to exceed targets, and to enhance service quality and maintain a strong market presence of Mercure Katowice Centrum in the area marketplace.

Your key areas of responsibility will be to: 

• Lead the overall management and strategic direction of the property and support all departments in the achievement of operational targets
• Maximize the property in terms of profit and management of financials
• Ensure full compliance with operating controls and legislation in all areas of the business
• Build your team while being actively involved in the recruitment process of positions within the property to select the best fit
• Champion employee engagement and promote a collaborative and inclusive environment where all employees are encouraged to provide input
• Develop relationships within the local community
• Drive service culture
• Maintain product and service quality standards to exceed guest expectations
• Promote the brand and ensure all brand essentials and standards are in place and executed consistently
• Foster positive owner relations and maximizing performance.

• Previous experience in a leadership role within a similar hotel brands or business
• Passionate to grow and develop self and others
• Strong relator with ability to build relationships
• Strategic, creative and able to communicate effectively
• A proven leader who is able to inspire others
• Strong business acumen and demonstrated success in driving the commercial performance of the business and delivering on KPIs
• Polish and English confident user

Hotel Mercure Katowice Centrum is a modern, eco-friendly managed property in the heart of Katowice, featuring the city’s largest green wall as a symbol of sustainable design. Conveniently located next to the Railway and Bus Stations, with direct access to Katowice Airport and a nearby tram to the Congress Center, it’s ideal for both business and leisure travelers. Guests can easily reach attractions like Galeria Katowicka, Spodek, NOSPR, and the Silesian Museum. The hotel offers 268 rooms, fast free Wi-Fi, conference facilities, a fitness center with massage services, and the Winestone restaurant.