General Manager of Novotel Krakow City West

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Be an ambassador of the brand and the property as General Manager, where your leadership, strong interpersonal skills and strategic vision will drive an engaged team, guest satisfaction and maximized operating results. You will bring your strong commercial and business acumen, and tenacity to drive the top line to exceed targets, and to enhance service quality and maintain a strong market presence of Novotel Krakow City West in the area marketplace.

Your key areas of responsibility will be to: 

• Lead the overall management and strategic direction of the property and support all departments in the achievement of operational targets
• Maximize the property in terms of profit and management of financials
• Ensure full compliance with operating controls and legislation in all areas of the business
• Build your team while being actively involved in the recruitment process of positions within the property to select the best fit
• Champion employee engagement and promote a collaborative and inclusive environment where all employees are encouraged to provide input
• Develop relationships within the local community
• Drive service culture
• Maintain product and service quality standards to exceed guest expectations
• Promote the brand and ensure all brand essentials and standards are in place and executed consistently
• Foster positive owner relations and maximizing performance.

• Previous experience in a General Manager role within a similar hotel brands or business
• Passionate to grow and develop self and others
• Strong relator with ability to build relationships
• Strategic, creative and able to communicate effectively
• A proven leader who is able to inspire others
• Strong business acumen and demonstrated success in driving the commercial performance of the business and delivering on KPIs
• Polish and English confident user

Novotel Kraków City West is a 4-star managed property offering modern interiors and strong leisure facilities including an indoor swimming pool, renovated fitness centre, and a colourful children’s zone, making it an excellent choice for both families and active travellers. The property features 305 spacious guestrooms (approx. 30 m²) designed for comfort and productivity, with warm tones and high-speed Wi-Fi. Guests can unwind at the Novo2 Lounge Bar, completing the day in a relaxed atmosphere aligned with Novotel’s well-being promise.  The hotel enjoys a convenient location near Błonia and Kościuszko Mound, with easy access to public transport as well as quick connections to the ring road, Balice Airport, and Bronowice railway links. For business travel, the hotel offers a dedicated meetings product with 6 meeting rooms. The property was originally built in 1976 and underwent renovation in 2019, supporting its refreshed positioning and contemporary guest experience.