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German Speaking Customer Service For Booking.com - Remote In Greece

icon briefcase Job Type : Full Time
icon remote-alt Remote / Work from Home

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Job Description - German Speaking Customer Service For Booking.com - Remote In Greece

Mercier Consultancy MD is thrilled to offer a wonderful opportunity for German Speaking Customer Service Representatives for Booking.com in a remote setting in Greece. This position is perfect for enthusiastic individuals who thrive in a customer-focused environment and are keen to support travelers with their booking needs. You will be a part of a dynamic team dedicated to providing exceptional service to customers in the German-speaking market.


Key Responsibilities

  • Assist customers with inquiries related to bookings, cancellations, and modifications via phone, email, and chat in German.
  • Provide accurate information about accommodations, services, and local attractions.
  • Resolve customer complaints and issues promptly and professionally to ensure a positive experience.
  • Document all customer interactions accurately in our CRM system.
  • Collaborate with various departments to ensure seamless communication and service delivery.
  • Stay updated on Booking.com products and industry trends to better assist customers.
  • Fluency in German (both written and spoken) is essential; proficiency in English is a plus.
  • Previous experience in customer service, preferably in the tourism or hospitality sector.
  • Strong communication and problem-solving skills with a friendly and professional demeanor.
  • Ability to manage multiple tasks and thrive in a fast-paced environment.
  • Familiarity with CRM systems and general computer applications.
  • Self-motivated with the ability to work independently in a remote setting.
  • Flexibility to work various shifts, including evenings and weekends if necessary.
  1. Competitive Monthly Salary
  2. 2 Extra Salaries Per Year
  3. Fully Paid Relocation Package
  4. Fully Paid Training
  5. Health Insurance
  6. And Much More...
Original job German Speaking Customer Service For Booking.com - Remote In Greece posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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