German Speaking Customer Specialist for Accommodation platform

German Speaking Customer Specialist for Accommodation Platform

Location: Gdańsk, Poland
Department: Customer Experience / Customer Support
Employment Type: Full-time

Introduction

We are currently seeking a dedicated and customer-oriented German Speaking Customer Specialist for an Accommodation Platform to join an international support team representing a leading global accommodation service. In this role, you will act as a key contact point for German-speaking customers, supporting them throughout their booking journey and ensuring a seamless, high-quality experience at every stage.

This position is ideal for individuals who are passionate about customer care, enjoy problem-solving, and are motivated to grow within a structured, multinational work environment that values professionalism, collaboration, and continuous development.

Responsibilities

• Provide outstanding customer support to German-speaking users via phone and email

• Assist customers with accommodation bookings, modifications, cancellations, and general inquiries

• Handle post-booking support, complaints, and service-related issues in a professional and empathetic manner

• Identify customer needs quickly and deliver clear, accurate, and effective solutions

• Document all customer interactions precisely in internal systems and CRM tools

• Follow internal guidelines, quality standards, and data protection procedures

• Escalate complex or sensitive cases appropriately to ensure timely resolution

• Collaborate closely with team members and supervisors to maintain high service levels

• Actively contribute to a positive team atmosphere and customer-first culture

Qualifications

• Fluency in German (C1 level or higher), both written and spoken

• Good command of English (minimum B2 level) for internal communication

• Previous experience in customer service, hospitality, tourism, or call center environments is an advantage

• Strong communication and interpersonal skills with a customer-focused mindset

• Excellent problem-solving abilities and attention to detail

• Ability to work effectively in a fast-paced, structured environment

• Comfortable using multiple systems and digital tools simultaneously

• Flexible availability, including the willingness to work rotating shifts and occasional weekends

What We Offer

• Stable full-time employment in a well-established international organization

• Comprehensive paid training and structured onboarding to ensure your success from day one

• Clear career progression paths and internal development opportunities

• Competitive salary package with performance-based bonuses

• Relocation support for candidates moving to Poland, including assistance with accommodation and documentation

• Private health insurance and additional employee wellbeing benefits

• Modern office environment in a vibrant, international city

• Supportive team culture focused on collaboration, respect, and continuous improvement

Apply NOW

If you are fluent in German, passionate about delivering excellent customer experiences, and looking to build a long-term career within an international organization, this opportunity is for you. Join a team where your skills are valued, your development is supported, and your contribution makes a real impact every day.

Take the next step in your professional journey and become part of a dynamic customer experience team that truly puts people first.