German Speaking Customer Support Specialist Swiss Market

Customer Support Specialist – Swiss Market

Introduction

A global customer experience provider is seeking a Swiss German-speaking Customer Support Specialist for their modern office in Katowice, Poland. In this role, you will provide high-quality pre- and after-sales support for a premium consumer products brand. You will be part of a multilingual team, delivering professional and solution-oriented service across various communication channels. If you enjoy interacting with customers and want to work in a dynamic international environment, this is a perfect opportunity!

Your Role

• Customer Interaction: Handle incoming inquiries via phone, email, chat, social media, and contact forms.
• Product Support: Provide detailed product comparisons, share special offers, and guide customers through the purchasing process.
• Technical Assistance: Resolve basic technical issues and process warranty claims efficiently.
• Brand Ambassadorship: Maintain a professional and friendly tone to uphold a positive brand image.
• Data Management: Use internal systems and documentation to ensure accurate and reliable data handling.

Your Qualifications

• Languages: Native or fluent in Swiss German (C1 level or higher) and proficiency in English (B2 level) for training and internal communication.
• Communication Skills: Strong verbal and written communication abilities with a customer-focused mindset.
• Technical Proficiency: Good computer skills, including confidence with MS Office.
• Personal Traits: Highly organized, professional, and friendly approach to problem-solving.
• Experience: Prior experience in e-commerce, technical support, or customer service is a plus, but not required.

The Offer

• Location: Modern on-site office in Katowice, Poland.
• Contract: Full-time employment contract with performance-based extensions.
• Schedule: Weekdays only, supporting a healthy work-life balance.
• Training: Comprehensive fully paid training conducted in English.
• Health & Wellness: Private health insurance and access to a sports & leisure program.
• Development: Ongoing coaching, language courses, and clear career growth opportunities.
• Atmosphere: Join a multicultural, dynamic team with regular team events and social activities.
• Remuneration: Competitive base salary and additional group benefits.

Are you ready to support premium customers in a vibrant, international setting? We are looking for motivated individuals who take pride in delivering excellence. Apply today to join the team in Katowice!