German-Speaking Customer Care - remote within Europe

German-Speaking Customer Care – Bike Expert (Remote – Europe)

Introduction

A fast-growing European mobility company dedicated to making e-bikes accessible to everyone is seeking a German-speaking Freelance Customer Support Specialist. This role is a B2B freelance cooperation, allowing you to work remotely from anywhere in Europe. You will support customers in the DACH region through their purchase journey and ensure a premium after-sales experience for a brand focused on sustainability and innovation.

Responsibilities

• Inquiry Management: Handle customer questions via email, chat, and occasional phone calls.
• Product Consultation: Assist customers in selecting the ideal e-bike based on their specific needs, budget, and preferences.
• Detailed Support: Provide comprehensive product information and personalized recommendations.
• Order Tracking: Offer updates on delivery status and manage after-sales issues such as warranties or missing parts.
• Coordination: Escalate complex resolutions to internal teams when necessary.
• Process Improvement: Suggest workflow enhancements and contribute to customer success resources.
• Service Quality: Maintain high communication standards and efficiency across all customer touchpoints.

Requirements

• Freelance Status: Must be able to invoice as a registered freelancer or through your own company (B2B contract).
• Language Skills: Native or near-native proficiency in German (excellent written and spoken) and English (B2 level).
• Experience: Proven track record in customer support or client-facing roles.
• Soft Skills: Independent, well-organized, and a strong problem-solver.
• Remote Work: Comfortable managing your own time and working effectively in a remote setup.
• Mindset: Enthusiastic, positive, and customer-centric with a strong tech affinity.
• Interest: A genuine interest in e-mobility and sustainability is a plus.

What is Offered

• Work Location: 100% remote from anywhere in Europe.
• Flexibility: High level of autonomy with flexible scheduling.
• Environment: Opportunity to collaborate with an international, mission-driven team.
• Growth: Experience working with a rapidly expanding tech company in the mobility sector.
• Support: Comprehensive training, product knowledge, and continuous support provided.
• Compensation: Competitive freelance compensation package.

This is a perfect opportunity for a mobility-loving professional who values independence and wants to contribute to a greener future while working from the comfort of their home.