Group Process Owner, Digital Products (Routing & Booking desk) (M/F/D)

Job Req Number:  108892
Time Type: Full Time

We are looking for a Group Process Owner for Digital Products, responsible for governance, process excellence and data quality in the Routing and Booking Desk domains. As the Business Owner of these areas within the EDP program, you will define and drive future development, oversee improvements, support automation and ensure consistent end‑to‑end data flows across the organisation.

Key Responsibilities

• Develop, maintain and improve global standards, process documentation and data governance for Routing and Booking Desk.


• Monitor data quality, analyse root causes and implement long‑term corrective actions.


• Lead the improvement pipeline and maintain a feedback loop with the EDP program to enhance end‑to‑end data flows.


• Conduct regular training sessions for GBS, Finance SPOCs, EDP teams and other stakeholders to support governance compliance.


• Drive innovation, automation and standardisation, identifying opportunities for optimisation.


• Conduct audits, analyse findings and implement structured improvements.


• Lead assigned projects from initiation to closure, ensuring timely delivery and effective collaboration.


• Work closely with key stakeholders such as EDP, GBS, countries, FT organisation, IT, compliance and other GPOs to ensure aligned, efficient processes.


• Support leadership with ad-hoc tasks and contribute to master data initiatives.

Requirements

• Strong experience in master data management and logistics processes.


• Proven background in process management, including mapping, documentation and continuous improvement.


• Experience with Lean, Six Sigma or other improvement methodologies is an advantage.


• Solid project management skills (planning, prioritisation, risk/issue management).


• Excellent communication, stakeholder‑management and influencing abilities.


• Strong analytical mindset and ability to drive practical solutions.


• Ability to work under pressure and manage cross‑functional, multicultural interactions.


• Experience working in a corporate and international environment.


• Fluent English.


• Strong MS Office skills (Excel, PowerPoint, Visio). Experience with SAP MDG, Jira, SharePoint or Power BI is an advantage.


• University degree or equivalent.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.