HCP Onboarding Specialist | Enterprise Managed Services

Job Description & Summary

Enterprise Managed Services (EMS) in PwC Poland is rapidly expanding as part of the Managed Services Operations. You can play an important role in supporting and transforming the operations of our domestic and international Clients. We continuously enhance our operations by applying best practices, streamlining processes, and integrating cutting-edge technological solutions for our customers. Join us in shaping and transforming operations for our domestic and international clients, as we delve into diverse, complex projects and collaborate closely with expert consulting teams to provide comprehensive finance services, including accounting and reporting, tax as well as financial planning & analysis, across various sectors in the region.

Now, we are looking for people with prior experience working with healthcare professionals (HCPs) or healthcare organizations (HCOs), who want to transition into a back-office role. This position focuses on managing contracts and supporting administrative processes for healthcare professionals and stakeholders - without client visits or sales responsibilities.

We are looking for:
HCP Onboarding Specialist

Your future role:

• Initiate HCP/expert profile creation in Reltio or similar master data management system, ensuring all required data fields are complete and accurate,
• Support HCPs through portal onboarding via email and outreach, assisting with registration, profile setup, and troubleshooting,
• Perform due diligence activities including Conflict of Interest (COI) reviews, license verification checks and debarment/exclusion screening,
• Conduct Fair Market Value (FMV) tiering tasks in Interactions Hub (iHub), confirming alignment to defined parameters,
• Document exceptions and maintain thorough records for audit readiness and transparency reporting,
• Collaborate with business owners, compliance, and legal teams to confirm onboarding consistency and issue resolution.

Apply if you have:

• 1–4 years of experience in HCP engagement operations, compliance, or medical affairs support,
• Working knowledge of Reltio, Veeva, Interactions Hub, or similar CRM/HCP engagement systems,
• Familiarity with FMV tiering, COI management, license verification and debarment/exclusion screening processes,
• High attention to detail, data accuracy, and ability to manage multiple onboarding cases simultaneously,
• Excellent written and verbal communication with internal teams and external HCPs,
• Strong organizational and time management skills with a focus on throughput and compliance.
• Strong proficiency in using new technologies and AI‑based tools in your daily work (e.g., task automation, information analysis, content creation)

Nice to have:

• Exposure to onboarding tool enhancements or automation initiatives.

By joining us you gain:

• Work flexibility – hybrid working model (2 days on-site, 3 days remote), flexible start of the day, workation, sabbatical leave,
• Development and upskilling – our full support during onboarding process, mentoring from experienced colleagues, training sessions, workshops, certification co/financed by PwC and conversations with native speaker,
• Wide medical and well-being program – a medical care package (incl. freedom of treatment, physiotherapy, discounts on dental care), coaching, mindfulness sessions, psychological support, education through dedicated webinars and workshops, financial and legal advice,
• Possibility to create your individual benefits package (a.o. lunch pass, insurance packages, concierge, veterinary package for a pet, massages) and access to a cafeteria – vouchers, discounts on IT equipment and car purchase,
• 3 paid hours for volunteering per month,
• Additional paid Birthday Day off,
• And when you start enjoying PwC as much as we do, you may recommend your friend to work with us.

Recruitment process:

• Submit your resume,
• Have a short phone conversation with our Recruiter,
• Let's get to know each other better during two rounds of interviews.

Should you have any questions, please do not hesitate to reach out to us: [email protected].
Please note that this email is not designated for application submissions.

Your personal data will be processed for recruitment purposes by PwC Advisory spółka z ograniczoną odpowiedzialnością sp.k. or another PwC entity which runs a recruitment process – list of entities. If you have given separate consent, data will also be processed for other purposes in accordance with the content of the consents granted. Full information about processing your personal data is available in the .

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