HR Service Delivery Support

Intake activities & solve cases with communication handled both in written form (tickets, email) and verbally (phone calls, virtual meetings) Perform specialized internal process administration Execute processes and procedures as required May generate operational reports and analyze data as required Execute processes and procedures related to one or more of the following HR functions in line with Standard Operating Procedure (SOP) throughout the employee life cycle e.g., TA, Onboarding, Employee Data, Compensation, Benefits, Learning and/or Recruitment Identify opportunities for improvement and ability to support improvement execution Utilize appropriate tools and technology to support processes Provide appropriate support as required when aligning with the relevant Global/EMEA Centre of Excellence (CoEs) to embed new processes Provide support to other HR functions (HR Technology, People Services, HR Business Partners, etc.) as directed Provide ad-hoc administrative support at an EMEA and local country level as required (specialist processes support, e.g., letters in certain languages, etc.). Execute activities using relevant case management application and apply escalation process as required Under the direction of the HRSD Team Lead / Supervisor / Director, execute work as per relevant processes and standards as required Identify and communicate any risk factors or issues preventing or impacting service delivery Participate as required in continuous improvement activities and initiatives Execute technology testing as required to support new or updated processes through testing activities Technical degree in Human Resources, Business Administration or related field. At least 1+ years of experience preferably in Talent Acquisition, Total Rewards, Benefits administration, HR Shared Services. Language requirement: Fluency in English and Polish is required Experience with Workforce and case management systems, preferred experience with SuccessFactors and ServiceNow. Experience in MS Office Applications (Excel, Word, PowerPoint) Analytical & problem-solving skills. Customer service orientation: ability to provide excellent support and service to internal and external clients Attention to detail: Ensuring accuracy and thoroughness in all tasks Team Collaboration: Ability to work effectively within a team and across departments Adaptability: Flexibility to handle changing priorities and workloads