HR Services Specialist with Dutch

We are looking for you, if you have:

• At least 1 year of working experience in a Shared Services environment, preferably with HCM data management processes (maintenance of the employee’s life cycle),
• Very good written and verbal communication skills in English + Dutch (B2+/C1),
• Experience in HR technology & processes with strong focus on data management,
• Experience in cooperation and building the positive relationships with external / internal business partners,
• Excellent communication skills, readiness to learn and collaborate,
• Strong people & client orientation,
• Accurate, structured and strong attention to detail,
• Ability to work in an international and multicultural environment,
• Bachelor/Master degree (or equivalent).

You'll get extra points for:

• Experience in transition activities: preparation / review of the documentation, process & tools setup,
• Expertise in agile, operational management, quality management and risk,
• Curious to continuously improve in an agile way,
• Experience in working with Workday, ServiceNow,
• Knowledge of Belgian legal rules & regulations: labor law/ employment.

Additional skills:

• Proficient in the use of Microsoft Office
• Ambition to be part of setting up ING’s global shared People Services Centre
• Expertise of quality management and risk
• Problem solving & decision making

Your responsibilities:

• Act as a contact person for the HR Business Partners, managers and employees for HR-related queries and advise based on labor law provisions as well as policies of the company
• Taking care of administration around ING colleagues that join, leave or change jobs
• Maintaining employee data
• Creating contracts
• Handling employee inquiries and cooperation with Managers
• Maintaining the knowledge base for employees, managers and other HR
• Training new team members
• Assist to implement policies, procedures or systems