Human Resources Operations Sr. Associate Czech Hybrid Warsaw

Sr. Associate - HRO - Employee Lifecycle Management

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 At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
 
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. 
 
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
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Job Description

Inviting applications for the role of Human Resources Operations- Sr. Associate- Czech- Hybrid Warsaw
In this role you will provide consistent and professional support to associates across EMEA region enquiries and requests through case management tools.
Responsibilities:
- Handle HR inquiries via email HR cases and phone/chat in a professional and timely manner ensuring outstanding quality of customer support.
- Administer employee life-cycle programs depending on the scope of responsibilities: (stream or market based)
- Preparing necessary documents for employees
- Review/Audit HRO transactions (action & reasons) to provide expert opinion on whether the transaction follows policies & process
- Work closely with Operations Team to provide feedback on quality
- Conduct Quality meetings with the team to analyze errors.
- Drive accountability with team leads and their teams to meet quality performance goals and ensure program standards are met on a week-over-week basis
- Ensure self-expertise of the subject matter (process updates policies Quality Teams Standard Operating Procedure)
- Indulge in nurturing new hires & tenured bottom performers via additional audits & actions to provide the hyper care required to improve quality performance
- Contribute towards the process of define update innovate the quality frameworks to meet client expectations and raising the bar continuously on Quality.
- Actively re-review decision accuracy audits to ensure accuracy and alignment with quality process
- Implementation and effective usage of different Quality Check Tools best practices and procedures
- Contribute towards overall process improvement ideas insights and projects to enhance processs key performance indicators & value adds
- Accountable for performance standards for the assigned set of analysts Quality Performance benchmarks & continuous improvement in a weekly/monthly manner
- Responsible to partner & contribute on classroom training delivery with respective team leader or training specialists.
- Also engage in refresher training as per training need identifications & action plans for continuous improvement
- Assures HR policies and processes are followed by all involved parties for assigned scope as per process agreements (escalate inconsistencies)
- Establish and/or update process documentation (standard operating procedures process maps template creation)
- Constantly strive for process improvements by identifying process gaps and participating in improvements initiatives within own area of responsibility and by sharing across team
- Ensure services delivered are in accordance with established Service level Agreement (SLA) and internal Key Performance Indicators (KPI)
- Complete mandatory trainings and assignments in timely manner
- To perform other duties as assigned by the Team lead as and when required.

Qualifications

Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration, Masters - Business Analytics

Certifications

Professional in Human Resources (PHR) - Symbiosis Instute of Distant LearningSymbiosis Instute of Distant Learning, SHRM Certified Professional (SHRM-CP) - ProtouchProtouch, SHRM-SCP - Society for Human Resource Management (SHRM)Society for Human Resource Management (SHRM)

Required Skills

Customer Care, Enterprise Resource Planning (ERP), Oracle Eloqua, Recruiting, Workday HCM, Workday Performance Management

Language

Czech, English, Polish

Language Proficiency -

Upper Intermediate - B2

Additional Job Location -

Job Type

Regular

Master Skill List -

HRO - Employee Lifecycle Management

Remote Type -

Hybrid

Work Shift -

Standard (Poland)

Compensation Range-

Initial Pay Starting From 9500 PLN

Why join Genpact?
•    Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
•    Make an impact – Help global enterprises solve business challenges that matter 
•    Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
•    Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day 
•    Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress 
 
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.  
Let’s build tomorrow together. 
 
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.  
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