HyperCare Specialist

Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. 

Job Title 

Customer Hypercare Coordinator with French

Location 

Warsaw, Poland (Hybrid)

About Us

At Ingersoll Rand we are passionate about inspiring progress around the world. Our people and our family of brands work together to increase industrial productivity and efficiency. We are a global business committed to a world of sustainable progress and enduring results. For more information, visit www.ingersollrand.com. Ingersoll Rand is a diverse and inclusive environment. We are an equal opportunity employer, dedicated to hiring a diverse workforce; including minorities, females, individuals of all sexual orientations and gender identities and individuals with disabilities.

Job Summary

The Hypercare team is specialized in qualifying customer inquiries to ensure they are all properly addressed. We are now expanding the team with a new member as an addition to the 7 current team members.

Responsibilities

• Inbound Leads: act as the first point of contact for leads received through the website or other sources.


• Qualify these leads and proactively hand them off to the appropriate sales person or channel, ensuring adherence to standard procedures and delivering a positive customer experience.


• Follow-ups: follow up with internal teams and distributors to ensure timely responses to customers.


• NPS: support initiatives aimed at enhancing the company's Net Promoter Score (NPS) by creating positive experiences for all types of inbound inquiries.

Basic Qualifications

• Languages: English B2/C1; French B2/C1, Polish C1/C2 is nice to have.

Travel & Work Arrangements/Requirements

Site Based

Key Competencies

• Previous experience in Customer Service/Help Desk, Telemarketing, Sales, or any previous sociable roles.


• Determined and results oriented

What we Offer

• A Competitive Salary


• Annual Bonus


• Equity plan for new hires


• Private Medical Care


• Cafeteria / Holiday subsidy


• Flexible Working Hours (hybrid)


• Stable working environment, focusing on long-term cooperation


• Technical, Professional, and Skills Training


• International working environment

Salary Range

5 500 – 9 000 PLN gross

Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.