Inside Sales Team Leader

We are currently looking for an Inside Sales Team Leader to join our team. In this role, you will play a key part in executing the company’s sales strategy by combining structured sales execution, strong customer engagement, and effective cross-functional collaboration. 

Greetings from your future manager 

“This is an opportunity to contribute your experience to UPM Timber and support the continued development of our Inside Sales function. In this role, you will be part of an ongoing transformation, helping improve processes and supporting the team through change. 

You will support your team by sharing knowledge, encouraging development, and helping build the skills needed to succeed in Inside Sales. This is a hands-on role where you can take ownership, collaborate with others, and make a clear impact. 

If you are interested in developing your leadership skills, working with others, and contributing to meaningful results, I encourage you to apply and explore the next step in your career with us. ”– Mateusz Greń, Customer Operations Director, UPM 

What you will do 

• Lead, support, and develop an inside sales team to achieve shared goals and deliver consistent results 

• Build deep customer experience understanding and translate insights into effective, efficient service models 

• Drive performance through clear KPIs, structured processes, and data-driven decision-making 

• Review sales data to identify trends, gaps, and opportunities for improvement 

• Coach and guide team members to strengthen skills and support ongoing development 

• Contribute to continuous improvement initiatives that enhance efficiency and customer value 

• Collaborate with cross-functional stakeholders to ensure alignment and effective ways of working 

• Promote a team environment focused on accountability, collaboration, and sustainable results 

Who you are 

• You have relevant education in a commercial field or equivalent experience, along with an understanding of technical or complex products 

• You have experience in sales or customer service, ideally in a B2B environment with exposure to phone-based and digital sales 

• You have experience supporting or leading teams and helping others develop, ideally in a sales or customer-facing environment 

• You demonstrate ability to drive change and continuously improve team performance 

• You have excellent stakeholder management and communication skills, with the ability to influence across functions  

• You have proactive mindset with openness to change and continuous improvement in ways of working 

• You are flluent in English; additional European language skills are considered an advantage 

• You have experience working in or with a shared services or Global Business Services (GBS) environment, and experience or knowledge of the timber industry is considered a strong asset 

This is what we offer to you  

• A meaningful job: We have an inspiring purpose ‘We renew the everyday for a future beyond fossils”. Our work is impactful and transformative. 

• A caring community: Our community is built on great team spirit and shared commitment. We care about each other and the well-being of our colleagues. We support the work-life balance of all our employees. 

• Development opportunities: We offer you great opportunities to learn and grow throughout your career. We are an international, multi-business organization offering plenty of avenues for personal growth. 

• Responsible employer: Sustainability is at the core of everything we do. We are committed to ambitious, science-based sustainability targets in all areas, from climate change mitigation to enhancing biodiversity. We foster diversity and inclusivity, offering a work environment in which everyone can be themselves. 

Learn about our Rewarding and our Ways of working 

Additional information 

Based in the UPM Business Hub Poland, this position operates as an integral part of the wider sales organization in UPM Timber. You will work closely with Field Sales, Order Management, and other key stakeholders to deliver on business targets and drive sustainable growth. The role focuses on value creation, disciplined sales execution, and ensuring a high level of customer satisfaction, while maintaining adherence to established sales processes and best practices. 

The position is located in UPM Business Hub Poland. 

We offer a hybrid working model. 

Please apply via the link above and attach your CV latest June 18, 2026. Please note that we accept only applications submitted through our online application system. We begin reviewing applications as they are received, and you may be contacted before the application deadline. 

For support with submitting your application, please contact the HR Service Center at [email protected] or tel. +48 12 399 94 99.