IT Operations Expert (She/He/They)

CAPCO POLAND

Location: Warsaw/Poland, occasional onsite visits in Frankfurt would be beneficial

Overview

Capco is seeking an experienced IT Operations Expert to support the Cockpit IT team within the Strategic Program: Operational Stability. The ideal candidate brings strong ITIL expertise, hands‑on ServiceNow experience, and the ability to translate operational requirements into scalable, high‑quality solutions.

Key Responsibilities

Professional Qualifications

• University degree in a relevant field (e.g., IT, Computer Science) or equivalent professional experience.


• Extensive experience in IT operations, with strong understanding of application architecture and service management principles.


• Advanced knowledge of ITIL processes and practical experience applying them in enterprise environments.


• Hands‑on expertise with ServiceNow, including process configuration and operational workflows.


• Fluent in English, both written and spoken.

Key Competencies: ITIL, Service Now

ONLINE RECRUITMENT PROCESS STEPS

• Screening call with the Recruiter


• Hiring Manager Technical Interview


• Feedback


• Offer

We offer a flexible collaboration model based on a B2B contract, with the opportunity to work on diverse projects.