IT Service Analyst (m/f)

Company : Basebeyond Gmbh

Job Type : Full Time

Sochaczew, Poland

Number of Applicants

000+

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Job Description - IT Service Analyst (m/f)

Error Handling & Technical Support: Manage and log error messages and technical queries, analyzing potential causes of issues.
On-Site Support: Provide 1st and 2nd level support on-site and escalate issues to international teams as needed.
User Assistance: Offer support for various IT issues, including Meeting Collaboration and Digital Genius areas.
IT Hardware Management: Procure, catalog, and install IT hardware, and provide end users with necessary briefings.
Project Involvement: Actively participate in IT projects such as rollouts, migrations, moves, and event support.

Relevant Qualifications: Ideally, you have completed IT training (e.g., IT Specialist for System Integration) or possess equivalent qualifications. Applications from professionals with a strong IT affinity are also welcome.
IT Support Experience: Practical experience in IT support and familiarity with ticketing systems (preferably ServiceNow) is required.
Technical Proficiency: Proficient in Windows 10/11, Microsoft 365, and Active Directory, with hands-on experience in network and server infrastructure.
Customer Service Skills: Excellent communication skills and a strong customer service orientation.
Motivated & Independent: Highly motivated with the ability to work independently and as part of a team.
Flexibility: Willingness to undertake occasional business trips.
Language Skills: Fluency in Polish and a good command of English, both written and spoken.

International Business Environment: Work in a dynamic, global company with ample growth opportunities.
Fitness Benefits: Enjoy a fitness membership with MultiSport.
Company Holidays: Benefit from additional time off on December 24th and 31st.
E-Learning Platform: Access a variety of training resources to support your professional development.
Flexible Working Hours: Enjoy flexible hours with a time account system.
Company Events: Participate in engaging company events, including our annual Christmas Party.

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IT Service Analyst (m/f)

Job Description - IT Service Analyst (m/f)

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