IT Service Desk Analyst - Italian & Polish Speaker

Location: Wrocław
Contract Type: Contract (6 months)

• Join a 6-month contract supporting critical IT service operations


• Apply your 6-8 years of Service Desk experience in a structured environment


• Utilise your Italian and Polish language skills daily


• Work with established IT service management frameworks and processes

Company Overview

Our client is an established organisation operating within the technology sector, delivering IT services and support across multiple markets. They maintain a structured approach to service delivery, working with international teams to provide technical support and solutions. The company values multilingual capability and technical expertise, creating opportunities for experienced professionals to contribute to their service operations.

They are currently seeking an experienced IT Service Desk Analyst with Italian and Polish language skills to join their team in Wrocław on a 6-month contract. This role offers the opportunity to apply your technical knowledge and language capabilities in a professional environment.

Position Overview

As an IT Service Desk Analyst, you'll play a key role in delivering technical support and service management across Italian and Polish-speaking markets. Your experience will be essential in managing service requests, resolving technical issues, and maintaining service quality standards. This position requires strong technical knowledge combined with excellent communication skills in both Italian and Polish, ensuring effective support delivery to end users.

Responsibilities

• Manage and resolve technical service requests from Italian and Polish-speaking users


• Provide first and second-line technical support across IT systems and applications


• Log, track and update incidents and service requests accurately


• Escalate complex technical issues following established procedures


• Communicate technical information clearly to users in Italian and Polish


• Maintain service documentation and knowledge base articles


• Support IT service delivery aligned with SLA requirements


• Collaborate with technical teams to resolve service issues

Requirements

• 6-8 years of proven experience in IT Service Desk operations


• Fluency in Italian and Polish languages (written and spoken)


• Strong technical knowledge of IT systems, applications and infrastructure


• Experience working with ITSM frameworks and ticketing systems


• Excellent problem-solving and analytical skills


• Strong communication skills with ability to explain technical concepts clearly


• Ability to work independently and manage multiple priorities


• Customer-focused approach to service delivery

Benefits

While specific benefits details are being finalised, this contract position offers the opportunity to work with an established organisation in Wrocław. You'll apply your technical expertise and language skills in a professional environment, working alongside experienced IT professionals. The 6-month contract provides the chance to contribute to important service operations while developing your technical capabilities further.

How to Apply

To apply for this role please submit your CV using the form below or email [email protected]