IT Support Engineer

about-project :
The purpose of this role is to provide high quality systems and desktop support for our end users, to coordinate our Retail Store Projects as well take over the IT relevant communication to all involved departments to ensure the smooth day-to-day operation of the business and cover field engineer activities in our HUGO BOSS Stores and Outlets in Poland but if required also in Germany, Switzerland and Austria (Central Hub).
Working together with the rest of the team and colleagues in Germany to deliver professional IT support for our users. Supported by the global IT Service Desk and the Retail Care teams to improve and enhance the service level of the systems supported.
Be a key player in the setup of our exciting new store opening programme as well as rolling out key projects in our retail environment across the Central Hub.

responsibilities :
Coordinate multiple, ongoing and interrelated Central Hub IT Retail Store Projects to achieve business goals. Organize and manage scope, timeline from project inception to completion.
Provide 1st and 2nd level helpdesk service to answer users’ inquiries regarding all types of computer systems
On-site IT support and field engineer activities, primarily in the HUGO BOSS Stores in Poland, but also the other Central Hub countries
Analysis and improvement of local IT, IT-Retail service and infrastructure processes
Support and close cooperation in all matters relating to the digital transformation of our retail locations.
Specialised networking duties including PCs and Printer setup and problem resolution
High quality Support of modern communication and messaging applications e.g. Microsoft Teams, Exchange Online, IP telephony
Work closely with central Service Desk and other teams in Germany, Escalating incidents and service requests
Willingness to travel to our locations throughout the Central Hub is required.

requirements-expected :
Experience required:
Minimum 5 years working experience in IT, experience in retail industry is an advantage
Good understanding of IT administration and maintenance of a Microsoft environment with a mix of client architecture (Windows, iOS and macOS devices).
Experience with Point of Sale (POS) technology and retail digitalization in general is a plus
Able to communicate clearly, effectively, and professionally to all levels of staff
Excellent IT infrastructure and network knowledge
A mindset made for troubleshooting with an eye for detail
Good communication and problem-solving skills
Good English language skills
Personal Attributes:
Have a can-do attitude and be a team player
Reliable and Organized
Problem solving skills
Able to prioritize
Likes to stay up to date with IT news and technology
Works well individually as well as in a team
Able to use their own initiative
Professional in manner
Flexible approach to work
Excellent communication skills

benefits :
sharing the costs of sports activities
private medical care
meal passes