IT Support Engineer (m/f/d)

About the Role

We are seeking a skilled and motivated IT Support Engineer to join our IT team and support our modern workplace environment. This role combines hands-on technical support with system administration responsibilities across Microsoft 365, virtualization, and Windows-based infrastructure. The ideal candidate is passionate about technology, automation, and understands how emerging AI technologies can enhance IT processes and service delivery.

Key Responsibilities

• Provide first-line technical support to end-users for hardware, software, and network issues, and efficiently troubleshooting and resolving problems.


• Escalate complex or unresolved issues to Tier 2 support or other relevant teams, following established escalation protocols.


• Manage and support Microsoft Intune for device management, security policies, and application deployment


• Administer and Support Exchange Online, including user management and troubleshooting


• Maintain and operate basic Virtual Machine related tasks in VMware ESXi virtualized environments.


• General Understanding of Windows Server environments and related services (Active Directory, DNS, DHCP, File Services)


• Develop and maintain PowerShell scripts for automation and reporting


• Support Microsoft Office / Microsoft 365 applications


• Document IT procedures and contribute to continuous improvement initiatives


• Purchase, set up, and deploy new IT hardware and software, ensuring configurations align with organizational standards and security protocols.

AI Awareness & Innovation

• General understanding of AI technologies relevant to IT operations


• Ability to identify AI use cases in IT support automation, reporting, and knowledge management


• Openness to adopting AI-driven tools to improve efficiency and user experience

Required Skills & Experience

• 5+ years of Experience as an IT Support Engineer, Systems Engineer, or similar role


• Hands-on experience with Microsoft Intune, Exchange Online, VMware ESXi, and Windows Server environments


• Basic or moderate Networking Knowledge.


• PowerShell scripting skills for automation and administration


• Solid troubleshooting and analytical skills


• Service-oriented mindset with strong communication skills

Nice to Have

• Experience with Azure AD / Entra ID


• Knowledge of ITIL-based IT Service Management


• Relevant Microsoft, VMware, or IT certifications


• Programming language skills

What We Offer

• Modern IT environment with opportunities for innovation


• Professional development and certification opportunities


• Competitive compensation and benefits package


• Collaborative and supportive team culture


• Opportunity to explore AI-enhanced IT processes