Italian VIP Account Manager

We are looking for an Italian VIP Account Manager who will be responsible for retention of VIP customers and increase of their lifetime value.

Requirements:

• Proficiency in English and Italian both written and spoken


• Proactive person with good support / sales skills


• Strong communication and negotiation skills


• Attention to details


• Previous experience will be considered as an advantage

Duties and Responsibilities:

• Being able to search and find for solutions of customers’ issues


• Able to analyse customers’ behaviour and keep a personalised relationship with VIP clients, therefore meeting their needs


• Monitor customers’ performance & behaviour in order to evaluate bonus crediting


• Ensure that products’ compliance is being followed according to relevant regulations


• Previous experience as a Sales agent will be considered as an advantage


• Hours must be worked during shift business hours (between 8 am and 2 am; 5 days out of 7, including 2 weekends per month)

Why you should join us?

• Official employment and full medical insurance;


• Competitive salary and attractive bonus scheme;


• Working in a dynamic International company;


• Birthday celebration present;


• Ability for career and professional growth within the company;


• Sportscard (Multisport) - partly covered & team-building events and activities;


• Sunny, spacious office;


• Wedding and newborn gifts;


• Time for proper rest and 20-26 working days of annual vacation, maternity leave support;