(Junior) Customer Care Specialist

Your Tasks

• Active participation in knowledge transfer and implementation of the process at Customer Care side,


• Following re-launch plan and customer’s portfolio, 


• Tracking stocks and defining EAN exchange order, 


• Issuing documentation, samples, other materials necessary for implementing EAN change on Customer’s side and sharing it with Customers, 


• Developing tools for efficient management of the process, 


• Monitoring if Customers exchanged MD on their side, escalation if needed, 


• Addressing need of portfolio review of Customer’s side to SC CM (if 2 people – included to the scope),


• Finding and implementing synergies and optimizations in the process

Your Profile

• University degree in Supply Chain, Logistics, Business Administration, Economics, or a related field


• Minimum 2–3 years of experience in Customer Care, Supply Chain, Master Data, or Product Portfolio Management


• Solid understanding of product lifecycle management (relaunches, portfolio changes, exits, launches)


• Proven ability to develop simple tools (e.g. Excel-based trackers, dashboards, process documentation)


• Experience in process implementation and knowledge transfer


• Strong analytical skills to monitor execution, identify gaps, and escalate issues proactively


• Strong stakeholder management and communication skills, including external Customers


• Confident in escalation handling while maintaining a customer-oriented mindset


• Proactive, independent, and solution-oriented approach


• Very good English (spoken and written); additional European language is a plus


• Willingness to take over additional processes in the future (e.g. exits, limited editions, launches)


• Comfortable working in a process-driven, international environment