Junior Customer Operations Representative (Finnish Speaker), Arla - Gdańsk

Are you passionate about creating outstanding customer experiences? Join our Customer Operations team at Arla, where we take pride in delivering exceptional service and ensuring smooth operational processes for our customers.

How you will make an impact:

As a Junior Customer Operations Representative, you’ll play a key role in managing a blend of customer service and back-office responsibilities. Your contributions will help ensure efficient operations and a seamless experience for our customers. Some of your tasks will include:

• Accurately processing sales orders and credits in our systems


• Promptly and professionally managing customer inquiries, complaints, and requests


• Ensuring smooth and timely deliveries


• Contributing to the continuous improvement of our processes


• Collaborating closely with team members and stakeholders

What will make you successful:

You’ll thrive in this role if you’re detail-oriented, tech-savvy, and comfortable working in a fast-paced, shift-based environment with the ability to effectively multitask and. In addition, the following will support your success:

• Fluency in Finnish & English (written and spoken)


• Strong communication and interpersonal skills


• Solid problem-solving abilities, especially under pressure


• Experience with Excel, Salesforce, SAP, or other CRM systems is a plus


• Willingness to work in shifts, including some weekends and bank holidays

Please note that this role requires you to be in the office min. 50% of the time + one additional day (monthly).

What do we offer?

Global Shared Services is truly a global setup. As such, you will have the opportunity to collaborate closely with business areas across cultures and borders. You can bring your knowledge and understanding into the mix to break new ground with Customer Service in Global Shared Services.

• International operating environment  


• Medical care & life insurance  


• Additional benefits like gym card, vouchers, travel points or cinema tickets, etc. 


• Scandinavian working style & no dress code 


• Trainings with experts & professional induction & development programs


• Financial support of your education  


• Relocation package 


• Referral program for employees 


• Employee Assistance Program (legal, psychological, health, financial consulting, etc. ) 


• Support for your healthy lifestyle (fruit day, facility for sportsmen, sport challenges and activities, Arla active teams / sport groups) 


• Flexible working time and home office work possibility depending on business needs


• Additional holiday depending on length of employment (up to 4 days) 


• Fully paid 30 min. break  

We are committed to salary transparency and will discuss the salary range and benefits before the first interview.

Would you like to join us? 

If you want to facilitate innovation and help shape the industry, then seize this exciting opportunity. Please apply as soon as possible as we will process applications on a continuous basis and close the recruitment once the right candidate is found.  

Shape the Future of Dairy

Arla is a global leader in the dairy industry, committed to enabling good food choices that make life better, providing people with natural, sustainable nourishment, while taking care at every step to ensure Arla is a choice they can feel good about. If you are looking to shape the future with an ambitious global cooperative that truly cares about your growth, where everyone feels valued and empowered, and collaboration is the core of culture, Arla is a choice you can feel good about.

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