Junior Customer Service & Claims Specialist with Italian (M/F)

Job title: Junior Customer Service & Claims Specialist with Italian

Location: Katowice HUB (hybrid)

Type: permanent, full-time

Who we are and what we do:

LIPTON Teas & Infusions is the world’s leading tea business, home to iconic, purpose‑driven brands like Lipton, Pukka, Tazo, T2, Lyons and PG Tips.

We craft great teas for every occasion, to bring joy and inspire a healthier lifestyle. Guided by our values of people first, ownership, passion for excellence, and consumer and customer centricity, we create long‑term value for our people, trade partners, suppliers, and the communities where we operate.

If you’re a diverse thinker who takes personal ownership to connect ideas and make impactful things happen, someone who shares our values around humanity and courage and someone who enjoys a good cup of tea (on the house!), then we could be a good match! 🍃✨

Your role:

As a Junior Customer Service & Claims Specialist, you’ll support customers in a specific market by ensuring accurate order execution, timely communication, and high service standards. This role offers hands-on exposure to customer service and claims processes, with strong learning and development opportunities.

Your key responsibilities:

Customer Service

• Support customer accounts for one market and assist with cross-market activities


• Process sales orders and monitor progress through the order lifecycle


• Communicate with customers regarding order status, delays, and delivery issues


• Coordinate with Planning, Sales, Finance, and Logistics to resolve operational issues


• Support warehouse shipments and deliveries with logistics partners (3PL)


• Prepare export documentation and basic service reports


• Monitor OTIF performance and support process changes (e.g. new locations)

Claims

• Manage market mailbox and handle incoming claims-related requests


• Register, categorize, and investigate customer claims and deductions


• Support claim approvals in line with Table of Authority


• Cooperate with Credit Control, Billing, and Cash Application teams


• Perform SAP transactions related to claims processing


• Ensure accurate reason codes and KPI/SLA compliance

What we are looking for:

• Very good English and Italian allowing free communication  


• Interest in supply chain, logistics, or customer service processes


• Strong communication skills and customer-oriented mindset


• Ability and willingness to learn quickly in a dynamic environment


• Good organization


• Attention to detail and problem-solving approach


• Team player mindset with a “can-do attitude”

Nice to have:

• First experience in Customer Service or Order to Cash related role


• Basic knowledge of SAP and/or Excel

What’s in it for you:

As part of the Katowice HUB, you’ll join a modern, collaborative environment designed to help you thrive—professionally and personally. Our benefits package includes: 

• Yearly salary review and annual bonus based on company’s results and individual performance 

• Private medical care and employer‑paid life insurance 

• Monthly MyBenefit cafeteria points and holiday reimbursement  

• Access to discounted company products 

• Employee referral rewards up to 3,000 PLN 

• Structured onboarding and continuous learning opportunities 

• Cross‑functional collaboration with global teams 

• Regular HUB events, recognition programs, and a strong culture of teamwork 

What to expect from us:

We know that the whole recruitment process can be stressful, so we promise to make it as straightforward as possible. Our process is usually 2-3 stages (depending on the seniority of the role) and we are aiming to review every CV within 2 weeks. 

We are an organization committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. We are interested in every individual bringing their whole self to work and this includes you! 

A GDPR clause (for Poland):

By submitting your application, you consent to the processing of your personal data contained in your CV and application documents for the purposes of this recruitment process, in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation). Your data will be processed only for the duration of this recruitment unless you provide separate consent for future recruitment processes.