Junior Customer Service Specialist

Kickstart Your Career as a Customer Service Executive at NIQ Brandbank!

Location: Hybrid (Poland)

Working hours: 15:00 – 23:00

NIQ Brandbank is one of the world’s most trusted providers of digital product content — helping brands, retailers, and wholesalers deliver rich shopping experiences across the globe. With over 20 years of expertise in the FMCG industry, we power the digital shelves of the world’s biggest brands.

Now, we’re looking for ambitious fresh graduates who are ready to step into their first big career move and grow with us!

About the Role

As a Customer Service Executive, you’ll be the first point of contact for our supplier clients. You’ll support them with queries, ensure smooth service delivery, and collaborate with our Account Managers to provide a best-in-class customer experience.

This is a fantastic entry-level opportunity to start your career in a dynamic, international, data-driven environment.

What You’ll Do

• Respond to client queries via phone, email, or online channels

• Develop a solid understanding of NIQ Brandbank services and tools

• Support scheduling, workflows, and operational queries

• Work closely with Account Managers to keep clients happy and supported

• Provide regular reporting to meet customer and business needs

What We’re Looking For

• Fresh graduates (any field!) eager to build a career in customer service & data

• Strong communication skills in Polish & English

• A positive, proactive mindset and willingness to learn

• Some customer service experience is a plus (but not a must!)

• Availability to work 15:00 – 23:00

What We Offer

• Hybrid & flexible work environment

• Mentorship and continuous learning (LinkedIn Learning included!)

• Volunteer time off to support causes you care about

• Employee Assistance Program (EAP)

• A chance to grow in a global leader in the FMCG industry

Ready to launch your career with a world leader in digital content?

Apply now and grow with NIQ Brandbank!

#LI-PP1

 

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion