Junior Customer Support Specialist

Do you love helping people, solving problems, and working in a dynamic, international team? Are you fluent in English? Then you might be just who we’re looking for - even if you don’t have experience yet. 

AirHelp is a global travel tech company on a mission to make every journey smoother. We built our name helping millions of travellers claim the flight compensation they're owed - and that's now the foundation of a broader platform of travel protection and convenience products spanning the entire journey.

Location: Gdańsk or Kraków
Working model: Hybrid, 1 day/week in the office

Salary: 5500 - 6500 PLN gross/month + monthly performance bonus

Please submit your application in English. 

What will you drive:

• Be the friendly and helpful voice of AirHelp - supporting customers throughout their claim journey via email, chat, and social media. 
• Use the training we provide to confidently assess claims, answer questions, and apply legal knowledge to help customers.
• Collaborate with other departments to ensure a seamless customer experience.
• Confidently hit targets while pushing yourself to keep quality and efficiency high.

What targets you’ll have:

• In your 1st month you are working without targets - time to deep dive into the role and responsibilities.
• On your 2nd & 3rd months - 75% performance target.
• Starting from the 4th month - you will have the following targets: customer satisfaction (83%), quality (95%) and performance (100%).
  

What sets you apart:

Disclaimer: We understand that you may not tick every box. But if you are excited about the idea of joining AirHelp, we'd love to hear from you anyway.

• Fluency in English.
• Eagerness to learn about the airline industry and customer service - experience in similar field is welcome, but not required.
• Genuine willingness to help people and go the extra mile for them.
• Strong adherence to procedures with a keen eye for detail.
• The ability to thrive in a fast-paced environment, while staying organized and prioritizing tasks efficiently.
• The availability to work in a shift system (Monday - Sunday)
• Morning shift 6:00 - 14:00 or 8:00 - 16:00, depending on the schedule 
• Evening shift 16:00 - 24:00

No experience? No problem! If you’re motivated, eager to learn, and ready to grow, we’ll provide the training and support you need to succeed.

• Private life and health Insurance. 
• Flexible benefits: gym membership, personal education, childcare, public transportation, or leisure travel subsidy.
• Annual travel allowance.
• Work from anywhere for up to 2 weeks/year.
• Language classes.
• Personalized progression plan. 
• Internal training programs and knowledge-sharing events.
• Unlimited, free use of AirHelp’s services.
• Pre-paid virtual card.
• Office commute subsidy.
• Access to mindfulness and well-being platform (Mindgram).
• Team days and Parties. 

At AirHelp, we're on a mission to make the world of travel better. Since our foundation in 2013, we've assisted over 3 million passengers in receiving their rightful compensation, and we've protected over 12 million travelers through our membership program, AirHelp+. With a global team of over 400 AirHelpers speaking 19 languages, we aim to provide a stress-free travel experience for all. Our commitment extends to standing up to airlines in court and advocating fair air passenger rights through APRA. 

And there’s more! AirHelp isn’t just a great company, but a truly lovable place to work. That's why we're so proud to have been named a Most Loved Workplace, also for LGBTQ+, women and young professionals. 

We’re committed to equal opportunities and diversity. Our offices are fully accessible, and we customize interviews to accommodate special needs, including those of neurodiverse candidates. Refugees and displaced individuals are encouraged to apply. We look forward to hearing from you!