Junior EMEA Returns & Warranties Operations Specialist (12-month contract)

At Swarovski, where innovation meets inspiration, our people desire to explore, experience and create. As a Junior EMEA Returns & Warranties Operations Specialist you will get a chance to work in a rewarding role within a diverse team that is pushing boundaries. Be part of a truly iconic global brand, learn and grow with us. We’re bold and inventive, revealing astonishing things like no one else can. A world of wonder awaits you.

About the job

Your responsibilities include, but are not limited to:

• Align and manage all EMEA (Europe, Middle East and Africa) return activities with Swarovski own stores, Clients, Partners, and 3PL service providers
• Lead the process for Independent Retailers/Swarovski own stores buyback return deviations and corresponding credit note handling
• Collaborate with logistics, warehouse, and client service teams to ensure smooth handling of returns and warranty claims
• Issue monthly handling fee invoices to EMEA stakeholders for return processing
• Provide proof of delivery documentation upon request to ensure compliance
• Investigate and resolve lost orders in collaboration with our own logistics provider and insurance
• Handle monthly credit/debit notes for repairs issued to Swarovski own stores, Clients, Partners

About you

We are looking for a unique and amazing talent, who brings along the following:

• Prior experience in customer service is advantageous
• Knowledge of MS Excel on minimum basic level
• Experience with SAP - nice to have
• A calm and friendly demeanor with a strong focus on providing excellent customer service
• Exceptional attention to detail and excellent cooperation skills, with a result-driven approach to problem-solving
• Ability to clearly communicate and explain procedures and solutions to partners
• Proficiency in English is required

What we offer

You can expect a range of benefits, including:

• Private medical coverage
• Life insurance
• Employee Assistance Program
• MyBenefit program
• Employee social fund
• Recognition awards
• Swarovski products discounts
• Learning and development programs
• Volunteering leave
• Hybrid Working mode

Based on our recent employee survey, our colleagues are highly motivated to continue their journey with Swarovski GBS due to our excellent work-life balance, flexible hybrid working model, and the supportive, inspiring people they work with.

To ensure clarity and fairness, we share salary information via email with candidates invited for interviews.

Masters of Light Since 1895

Swarovski creates beautiful crystal-based products of impeccable quality and craftsmanship that bring joy and celebrate individuality.

Founded in 1895 in Austria, the company designs, manufactures and sells the world's finest crystal, gemstones, Swarovski Created Diamonds and zirconia, jewelry, and accessories, as well as crystal objects and home accessories. Swarovski Crystal Business has a global reach with approximately 2,400 stores and 6,700 points of sales in around 140 countries and employs more than 18,000 people. Together with its sister companies Swarovski Optik (optical devices) and Tyrolit (abrasives), Swarovski Crystal Business forms the Swarovski Group. A responsible relationship with people and the planet is part of Swarovski’s heritage. Today this legacy is rooted in sustainability measures across the value chain, with an emphasis on circular innovation, championing diversity, inclusion and self-expression, and in the philanthropic work of the Swarovski Foundation, which supports charitable organizations bringing positive environmental and social impact.

Swarovski is an equal opportunity employer. We give our people the guts to celebrate individuality and pride ourselves on creating a workplace where people feel involved, respected, valued, connected, and heard. A place where anyone/everyone belongs. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under the law of the countries we operate in.

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