Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road.
 

Currently we are looking for:

Junior HR Services Assistant (2nd shift/3rd shift rotation)

Your Opportunity, Your Team

HR Services Team Members are first point-of-contact for our team members' questions about HR policies and processes, also related to Benefits, Payroll, Compensation, Talent Acquisition, etc.

You would be also responsible for guiding our team members through HR related queries and issues, helping them with transactions and educating them on the system specifics.

We are looking for candidates who are flexible and available to work a rotating evening schedule.

This role requires availability for both: 3:00pm-11:00pm and 5:00pm – 1:00am shifts, based on team rotation.

Where You'll Work

• This role is hybrid and will require you to be on-site at our office on Wielicka 30 in Kraków 3 to 5 times per month. (On-site days are predetermined and standard across the company)

What You'll Do

• Delivers Team Members HR Service support to managers and Team Members

• Provides information and resolution to issues about calls and emails in a timely, courteous, and professional manner, providing high-quality, timely and professional customer service

• Performs HR data entry into Workday and resolves Service Now tickets 

• Takes initiative to maintain documentation and current knowledge and understanding of People policies, practices, and procedures, creates process maps where applicable

• Performs duties as assigned by the Manager

What You'll Bring

• Availability to work from 3 pm to 11 pm and 5pm to 1am.

• A customer service mindset and a proactive way of working to service the customers in a “can do” attitude

• Fluent English

• Readiness to develop within the field of HR

• Excellent communication skills, ability to operate in international, matrix organization and consumer-oriented attitude

• Ability to work independently and as a team member

• Ability to handle multiple tasks simultaneously in a fast-paced environment

• Experience in HR or Customer Service (will be an asset)

What we offer

• Hybrid work model combining office & remote work

• Private medical care   

• Life Insurance  

• Access to MyBenefit platform (Multisport included) 

• Eye-care reimbursement

• Company performance-related bonus   

• Referral program with a financial bonus  

• 1 day extra of annual leave for company-driven initiatives

• Mental health support line for you and your relatives 

• Attractively located office with free parking space for employees  

Whistleblower Protection Act

Posiadamy procedurę zgłoszeń wewnętrznych, która umożliwia dokonywanie zgłoszeń o naruszeniu prawa w ramach zakresu wskazanego w ustawie o ochronie sygnalistów. Zgłoszeń można dokonywać korzystając z dedykowanego kanału dostępnego pod adresem: https://liberty.tnwreports.com/

We have an internal reporting procedure that allows for reporting of violations of law within the scope indicated in the Whistleblower Protection Act. Reports can be made using a dedicated channel available at https://liberty.tnwreports.com/

Our Total Rewards package includes benefits you’ll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts! In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits.

QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at [email protected] for assistance.

If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate's qualifications, skills, experience, and geographic location as well as business and market conditions.