Junior IT Service Desk Agent

Securitas Group

Securitas is a world-leading safety and security solutions partner that helps make your world a safer place. By leveraging technology in partnership with our clients, we offer a broad portfolio of value-enhancing services and solutions integrated across the security value chain – from on-site services to advanced monitoring, comprehensive risk prediction and advisory services.

With around 322 000 employees in 44 markets, our innovative, holistic approach with local and global expertise makes us a trusted business partner to many of the world’s best-known companies. Benefitting from almost nine decades of deep experience and guided by our values of integrity, vigilance, and helpfulness, we create sustainable value by helping our clients optimize their operations and protect what matters most - their people and assets.

About the role

Are you passionate about technology and enjoy helping people solve problems? Do you want to gain hands-on experience across a broad range of IT systems while building a strong foundation for your future career in IT?

Join our small, local IT team and help deliver high-quality IT support services that enable business continuity and create a seamless experience for employees. This role combines Service Desk responsibilities with hands-on end-user support, giving you exposure to a wide range of technologies and real-world IT challenges.

What you will do

As a Junior IT Service Desk Agent, you will be the first point of contact for employees requiring IT support while working closely with experienced IT professionals to ensure timely and effective resolution of technical issues.

Your responsibilities will include:

• Providing first-line and on-site IT support for internal users.

• Taking ownership of incidents and service requests from initial diagnosis through resolution or appropriate escalation.

• Delivering high-quality end-to-end IT support with a strong focus on customer satisfaction and business continuity.

• Troubleshooting hardware, software, network connectivity, and workplace technology issues.

• Preparing, configuring, and deploying laptops, desktops, and mobile devices for new and existing employees.

• Supporting Microsoft Windows environments and Microsoft 365 applications.

• Managing user accounts, permissions, passwords, and access requests.

• Supporting Active Directory and Microsoft Exchange administration activities.

• Assisting with software installations, updates, and system configurations.

• Supporting devices, including setup, configuration, and troubleshooting.

• Resolving issues related to printing, workplace devices, and end-user applications.

• Documenting activities and maintaining accurate records.

• Collaborating with teams and business stakeholders to deliver effective solutions.

• Following established procedures and corporate policies to ensure accuracy, consistency, and high-quality delivery of daily tasks.

• Contributing to the continuous improvement of support processes and service quality.

What we're looking for 

We're looking for someone who combines technical foundations with excellent communication skills. Curiosity, eagerness to learn, and a genuine interest in technology are just as important as your experience.

Requirements

• Around 2+ years of experience in IT Support, Service Desk, Help Desk, Desktop Support, End User Support, or a similar role.

• Experience supporting users in a customer-facing environment.

• Good knowledge of Microsoft Windows environments.

• Experience with Active Directory user administration. 

• Understanding of Microsoft Exchange.

• Understanding of networking fundamentals.

• Good understanding of Microsoft 365 services. 

• General understanding of IT infrastructure and end-user technologies.

• Understanding of incident and service request management processes.

• Troubleshooting and problem-solving skills.

• Hardware troubleshooting experience, including laptop configuration and component replacement.

• Excellent communication and customer service skills. 

• Ability to explain technical concepts to non-technical users. 

• Excellent Polish & English language skills (spoken and written), enabling effective communication and support for users across the organization.

Nice to haves

• Experience with ServiceNow or another ITSM tool.

• Basic knowledge of Azure or other cloud-based infrastructure platforms.

What will help you succeed 

• You enjoy helping people and delivering excellent user experiences.

• You communicate clearly and confidently with users at different levels in the organization.

• You are able to prioritize competing tasks in a fast-paced environment.

• You are curious about technology and continuously look for opportunities to learn.

• You have a hands-on approach to troubleshooting and problem solving.

• You are interested in building a long-term career in IT.

Working conditions

This position is based in Warsaw, Poland.

During the onboarding period, attendance in the office is required to ensure a smooth integration into the team and role. Following successful onboarding, you will be able to work in a hybrid model with 3 days per week in the office.

What we offer

At Securitas we believe in doing the right thing and doing it well. For our customers and our employees. Our employees come from all walks of life and bring with them many talents and perspectives. We aim for diverse representation throughout the company, and we are committed to equal pay, safe working conditions, gender balance and an inclusive work environment with a wide range of skills and development opportunities.

Are you ready to put your technical skills into practice, solve real-world challenges, and grow your career in IT? Apply now and join our team.