Junior IT ServiceDesk Specialist

To create revolutionary, story-driven RPGs which go straight to the hearts of gamers — this is our mission. Want to dive deeper into our company’s culture? Explore our social media and check out our YouTube channel and Beyond the Game Blog where we share behind-the-scenes insights and stories direct from our team members!

We’re looking for a Junior IT ServiceDesk Specialist to join our IT team and help keep things running seamlessly. This role is perfect for someone with a strong interest in IT who enjoys solving technical problems, supporting others, and learning new skills. You’ll be the first point of contact for our internal users, providing hands-on support while growing your experience in a collaborative, fast-paced environment.

Daily Responsibilities

• Act as the first point of contact for all IT-related requests from studio employees.
• Troubleshoot and resolve common technical issues involving hardware, software, and peripherals.
• Escalate more complex issues to senior team members, providing clear documentation and context.
• Create, update, and manage support tickets using our IT Service Management (ITSM) system.
• Assist with the installation and configuration of desktops, laptops, mobile devices, and software in line with company standards.
• Support user account management tasks (e.g., password resets, account setup).
• Help maintain accurate records of IT equipment and software licenses.
• Provide on-site technical assistance in office environments, including meeting room setup, equipment moves, and workstation prep.
• Contribute to the team’s knowledge base by documenting resolved issues and standard procedures.
• Participate in training opportunities and stay open to learning new technologies and support methods.

• Secondary education in IT or a degree from a technical university, or a minimum of 1 year of professional experience in an IT-related role.
• Basic knowledge of operating systems (Windows/macOS), ability to resolve simple hardware and software issues.
• Understanding of networking fundamentals and user management basics (e.g., Active Directory).
• Familiarity with ITSM/ticketing systems and remote support tools.
• Ability to install and configure standard software applications.
• Strong communication skills and a customer-focused mindset – you're patient, clear, and approachable.
• Eagerness to learn and develop technical skills in a real-world environment.
• Ability to work effectively as part of a team and stay organized in a dynamic workplace.

Working Mode

In-office in a full-time capacity in Warsaw.

Health & Well-Being

• Private medical healthcare — a selection of medical plans with dental care and unlimited rehabilitation to choose from, which are also accessible for your partner and relatives.
• Life insurance — comprehensive pension and insurance plans to protect you and your loved ones.
• Annual screenings for cancer prevention covered by the company.
• Psychological and psychiatrist care — free mental health support and various well-being initiatives.
• Sports card — gain access to a wide number of sporting and fitness facilities across the city.
• Menstrual leave — employees who menstruate can take one extra day off when experiencing period pain.
• RED Parents Network — support for working parents, including childcare benefits, and family-friendly events.
• RED Summer Camp for Kids — a fun summer program for children aged 5–12, majoritively paid by the company.

Perks & Professional Growth

• A welcome pack filled with goodies — to help you feel right at home once you join the team.
• Trainings, lectures, and courses — workshops and trainings for each employee, knowledge-sharing initiatives, online tutorials, and e-learning classes are all available. There’s always something to learn!
• REDs have access to the cafeteria platform through which they can receive subscription benefits, additional medical packages or vouchers and codes to shops, cinemas, and public transport reimbursement.
• Gifts for newborn rebels and regular chances to nab some cool swag!
  
   

Social Activities & Life in the Office

• Dog-friendly office — dog owner? Bring your pooch with you and look after them while working! There’s always a furry friend or two to meet at the studio.
• Social events — we host regular gatherings at the studio where we can all unwind, play games, and just have some fun together.
• Healthy selections — ​​canteens.
• Truly international working environment — a chance to meet and work with a diverse selection of people from all around the world.
• Sustainability is an ongoing commitment for us, and our campus has  electric car charging points, green zones, and much more. Read all about it on our Beyond the Game Blog.
• A designated space for your bicycle, as well as bicycle repair equipment and showers available whenever you need them.
• An onsite, well-equipped gym with a climbing wall, daily Gym Assistant support, and yoga and boxing classes.
• No dress-code — we like to keep it casual.

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