Junior Operations Expert, MySecuritas

SECURITAS GROUP

Securitas is a world-leading safety and security solutions partner that helps make your world a safer place. With nine decades of deep experience means we see what others miss. By leveraging technology in partnership with our clients, combined with an innovative, holistic approach, we’re transforming the security industry. With 341 000 employees in 44 markets, we see a different world and create sustainable value for our clients by protecting what matters most - their people and assets.

Build a career that you can be proud of.

At Securitas Intelligent Services (SIS) we strongly believe that our coworkers make the difference. You will be in contact with 30'000+ internal users of our systems (working across services) which gives you the opportunity to learn and develop new skills, as well as putting a smile on the faces of coworkers around the globe. 

As a Junior Operations Expert you will You will collaborate with our International team and take responsibility for resolving incidents and requests, ensuring high user satisfaction and service continuity. You will monitor Grafana dashboards, troubleshoot application errors, perform SQL queries, and collaborate with product teams to drive service improvements. Your role will involve strong communication with business, IT, and service provider stakeholders.

Key responsibilities:

• Take responsibility for service requests and incident resolution and distribute incidents to correct instance
• Communicate and collaborate with business, IT and service provider stakeholder to ensure high user satisfaction
• Understand the functional needs and technical constraints of the service consumers/client
• Provide technical and functional expertise in related projects
• Support in service description and technical specification related to the service
• Support the demand for Service related items in the service catalogs
• Monitor and report operational performance, analyze flows and define root cause of issues and incidents and drive resolution
• Work actively to improve team performance and collaboration
• Work with Service Health Monitoring
• Ensure SLA/OLA service fulfillment
• Knowledge transfer to Support teams, including service support and methodology documentations

Examples of day to day tasks: 

• Monitoring: Grafana dashboards
• Datapump or ingestion APIs are working well by looking into the services monitoring
• Troubleshooting application errors, by checking dev console, and tracking faulty requests
• Help the super users with the issues/questions
• Perform SQL queries and Cosmos DB queries for investigation
• Onboarding of countries
• Adding super users
• Investigate for missing vertexes/edges in dbs
• Collaborate with source application teams, including teams that provides data for MySecuritas (GGP, DCP, TT Support, GRS Support)
• Collaborate with the product teams and create defects in JIRA in different projects
• Knowledge sharing

We're looking for open minded individual, motivated by constant development with pragmatic problem-solving approach.

Requirements:

• At least 1-year experience from cloud native environments, preferably Azure
• Minimum 2 years experience from Support and Operations
• Basic experience from cloud based micro services (understand what the services are responsible for)
• Experience from Support and Operations of End User applications on web, Android and iOs
• Experience from working with service support
• Experience from working with services in rapid development in a DevOps or similar setup
• Basic knowledge in REST API, GraphQL API, Neo4J and Grafana
• Basic experience from Azure resources.
• Fluent in English
• Experience from working with large suppliers in a global environment is a plus
• Experience from Service Delivery and ITSM process management is a plus
• Strong verbal and written communication
• Ability to identify improvements

What we offer

At Securitas we believe in doing the right thing and doing it well. For our customers and our employees. Our employees come from all walks of life and bring with them a multitude of talents and perspectives. We aim for diverse representation throughout the company, and we are committed to equal pay, safe working conditions, gender balance and an inclusive work environment with a wide range of skills and development opportunities.

• Friendly work atmosphere
• Stable working conditions
• Sports card
• Medical insurance

If it all sounds good to you, don’t hesitate to apply!