L1 Support Engineer - Junior

Overview:

We are looking for a L1 Support Engineer to strengthen our IT Support team in Warsaw. This role  focuses on workplace stability, endpoint management, access administration, and operational improvements. The ideal candidate is hands-on, proactive, and comfortable taking ownership of standard workplace processes while escalating non-standard or infrastructure-level issues.

Key responsibilities:

• Receive and transfer corporate equipment and peripherals for repair in accordance with established procurement procedures

• Maintain and update the corporate equipment fleet, including assisting in procurement processes

• Provide support in installation and initial configuration of corporate equipment for new employees (Windows and macOS)

• Keep accurate records of issued equipment in 1C

• Prepare and configure equipment for corporate use

• Create user accounts in corporate systems (AD, Google Workspace, Jira, Slack) using automated tools/templates

• Manage and support office access control systems (issuing, replacing, updating, and deactivating cards)

• Troubleshoot application and system software issues on user devices

• Conduct primary diagnostics of hardware and software problems

• Install licensed and free software on corporate equipment

• Provide support with printers and printing services

• Maintain up-to-date technical documentation in line with IT processes and services. • Escalate hardware/software issues to service providers when required

• Coordinate with contractors (service centers, cartridge refilling services, etc.)

• Assist in sourcing equipment that complies with corporate standards in local and global markets

• Participate in the testing of new IT services (functional validation, data input)

• Restore operating systems on employee devices after crashes or failures

• Configure access to banks, electronic document signing systems, and state or specialized portals

• Advise on the selection and assembly of custom PC configurations based on business needs.

Required Skills & Experience:

• Strong knowledge of MS Windows operating systems

• Understanding of the basic principles of antivirus protection

• Understanding of the fundamental security concepts of MS Windows operating systems

• Minimum 1 year of experience working with Windows systems in a corporate environment

• English proficiency level B1 or higher

Nice to have:

• Experience with MS Active Directory

• Experience with Group Policy management

• Knowledge of Apple (macOS) and/or Linux systems

• Familiarity with virtualization platforms (VMware, Hyper-V, or equivalents)

• Experience working with Jira/Confluence

• Knowledge of active network equipment (Mikrotik, Ubiquiti, or equivalents)

• Scripting experience with PowerShell

• Basic administration of Windows Server

• Practical experience in structured cabling (SC) installation

• Skills in IT asset accounting and inventory management.

Learn more about our hiring process here – what to expect, how to prepare, and what makes SOFTSWISS different.

What we offer:

• Comprehensive Mental Health Programme

• Private insurance

• Sports program compensation

• Free online English lessons

• An additional 1 Day off and 4 Sick days per calendar year

• Generous referral program

• Training, internal workshops, and participation in international professional conferences and corporate events

About Us:

SOFTSWISS is an international company, and an iGaming software expert. We don’t only follow iGaming market trends, we create them! SOFTSWISS is a recognised industry leader in iGaming software solutions development, covering almost all aspects of the iGaming industry. The company has an international team and an official presence in several countries. Projects powered by SOFTSWISS receive numerous awards and accolades from industry media.

Our Mission:

Changing the iGaming industry through technological innovation.