Lead Management Specialist

Job Title

Lead Management Specialist

Location

Poland / Gliwice

About Us

We are a Life Sciences business focused on delivering digital experiences that support the buyer journey and improve engagement across our web platforms. Our Lead Management function plays a key role in supporting sales growth, optimizing customer journeys, and ensuring a seamless experience across all touchpoints.

Job Summary

The Lead Management Specialist is the first point of contact for incoming customer inquiries and plays a critical role in shaping the initial customer experience.

This position combines communication, commercial thinking, and operational excellence to quickly respond, qualify, and convert inbound leads into high-quality sales opportunities. It offers a strong development path into sales, marketing, or broader commercial roles.

Responsibilities

• Respond to inbound inquiries via web forms, chat, and phone within defined SLAs


• Engage with customers to understand their needs and qualify their business potential


• Convert qualified leads into sales-ready opportunities and assign them to the appropriate teams


• Maintain accurate and detailed information in CRM systems


• Provide budgetary quotes using approved templates and guidelines


• Execute follow-ups and nurturing activities to move leads forward


• Ensure a high-quality, professional customer experience at every touchpoint


• Collaborate closely with Sales, Marketing, and technical teams


• Escalate complex technical or pricing questions when needed


• Contribute ideas to improve lead handling processes, templates, and workflows

Basic Qualifications

• 1–3 years of experience in sales support, customer service, lead management, or similar roles


• Bachelor’s degree preferred (Business, Marketing, Engineering, or related field)


• Experience working with CRM systems


• Strong communication and interpersonal skills


• High attention to detail and accuracy


• Ability to manage multiple tasks in a fast-paced environment


• Fluent in English and German or French

Travel & Work Arrangements/Requirements

Remote or hybrid working model with flexibility

Key Competencies

• Customer-centric mindset


• Strong ownership and proactive approach


• Excellent organizational and multitasking skills


• Analytical thinking and problem-solving ability


• Collaboration and adaptability


• Attention to detail and process discipline

What We Offer

• Opportunity to directly impact sales pipeline and business growth


• Strong exposure to cross-functional collaboration (Sales, Marketing, Engineering)


• Clear career development path toward commercial roles


• Dynamic, fast-paced environment with real ownership


• Access to modern CRM tools and structured processes


• Flexible working model supporting work-life balance


• Supportive team culture focused on learning and continuous improvement

Salary Range

Monthly salary ranges from 6,000 to 9,100 PLN (gross).

Salary depends on experience and skills.