Learning Operations Manager (f/m/x)

in Mars Global Services, HR Department

Location: Warsaw, city center

Hybrid working

As Learning Operations Manager, you will be responsible for team management to ensure the highest quality of logistical and operational support for the deployment of all relevant Mars U learning programs across the globe. This position is also responsible for playing a strong role in key process improvements for learning operations.

What will be your key responsibilities?

Team Management:

• Directly managing a team of Learning Operations Specialists across multiple levels of seniority, based in Poland and other regions.
• Managing work distribution and scheduling in order to meet the services demand in a particular year and maintain operational excellence with the services provided.
• Auditing the standard operational tasks execution within daily learning operations tasks to ensure high standards of data and services’ quality.

Activity management of deployment

• Acting as a SME for stakeholders and collaborating on best deployment routes, processes and activation related to day-to-day task and ensure that aligned steps are executed by Learning Operations Team.
• Organizing and delivering high-impact face-to-face learning events, providing a white-glove service experience to ensure seamless execution and exceptional participant satisfaction.

Annual demand planning: 

• Activating demand planning processes, including contributing to historical trends and future recommendations review, target audience definition and scheduling of offerings across languages and time zones.
• Executing the operation processes to deliver global initiatives in cooperation with colleges representatives, plan the number of sessions, uploading the data and necessary information on new programs in WorkDay.
• Program pricing, based on the available information on the cost of materials, technology, venues, etc. Ensuring relevant price for the learning program offering is reflected in WorkDay Learning and cross-charged accordingly to internal processes.

Cost management:

• Ensuring cost-center state is actual and reflecting Mars U recommendation approach on the programs’ cost management.
• Organizing process of invoices management, and cross-charging to ensure pass-through cost-center is maintained within S&F governance and practices.

Continuous improvement and automation:

• Identifying, recommending, and implementing continuous improvement for the learning operations processes.
• Driving for simplification and automation of core processes to ensure effectiveness and efficiency within learning operations services.

What are we looking for?

• Strong interest and/or experience in Learning & Development, learning operations, or training deployment.
• Strong project and operational management skills, with high attention to details and ability to manage competing priorities.
• Minimum 3 years of people management experience, including leading teams of 6+ employees – this requirement is crucial.
• Experience managing regional/global and hybrid teams (in-house + contractors) would be a strong advantage.
• Master’s degree in HR, Business, Psychology, Education, or a related field.
• Strong stakeholder management skills, including collaboration with senior regional or global stakeholders.
• Experience working in matrix organizations and complex environments with limited guidance and a fast-changing setup.
• Process improvement and automation mindset, with focus on operational excellence and efficiency.
• Experience with LMS and LXP platforms (e.g., Workday Learning, Sana Labs, Uplimit) would be an advantage.
• Excellent communication, planning, and organizational skills.
• Agile mindset, flexibility, and proactive approach to problem-solving.
• Fluent English (written and spoken).

What can you expect from Mars?

• Attractive financial conditions including Bonuses.
• We will also look after your safety and well-being by offering you rich benefits package including life insurance, Employee Assistance Program fully covered by Mars, and private medical care, MultiBenefit Program and lunch card.
• Extra savings scheme to support You in long perspective.
• Support in career building through personalized development plan.
• On-line shop with attractive discounts on our products that Your family and friend are going to love.
• Possibility to participate in volunteering initiatives during working hours.
• A modern and pet friendly office in the City Center (Zlote Tarasy building). 

Apply now and upload you profile in English.

#LI–IS1