Learning Program Coordinator

About This Role:

The Learning Program Coordinator supports the learning and development team to ensure smooth execution of training programs and systems. Responsibilities include technical and logistical support for Microsoft Teams programs, managing Learning Management System (LMS) requests, troubleshooting, handling rosters, reporting, and client consultations. This role connects the Enterprise Learning (EL) Learning Services teams and Centralized Learning Services organization, operating in non-GXP systems.

What You’ll Do:

• Provide exclusive English language support, coordinating all logistics for training sessions including scheduling, managing invitations, and confirming attendance.
• Offer production support for virtual meetings and classes, including polls, chat monitoring, and whiteboard functionalities.
• Administer Learning Management System tasks such as uploading content, creating training modules, and managing complex curricula.
• Handle assignment profiles, direct assignments, and maintain meticulous records of learning history.
• Manage report subscriptions, provide audit support, and conduct pre-program dry runs.
• Record attendance, obtain necessary permissions for session recordings, and distribute program surveys to collect feedback.
• Create and revise training program guides, run reports on completion and attendance, and utilize Power BI for report extraction.
• Perform additional responsibilities and tasks as needed to support the learning and development function.

Who You Are:

You are an organized and detail-oriented professional with a knack for technology and a passion for learning. You thrive in a fast-paced environment where you can put your multitasking skills to good use, managing multiple projects with ease. You possess a customer-centric mindset, always ready to assist and provide solutions. Your critical thinking and problem-solving abilities are top-notch, and you're always looking for ways to improve processes. You are a clear communicator and a team player who values collaboration and is ready to make a significant impact in a dynamic learning organization.

Required Skills:

• Bachelor's degree or an equivalent combination of education and experience.
• 1-3 years of experience in learning, customer service, or technical support.
• Proficiency in Microsoft Teams.
• Strong command of Microsoft Office Suite and the ability to prioritize workload effectively.
• Experience with Learning Management Systems, with a preference for those familiar with SuccessFactors-SAP or similar platforms.
• Capability to manage multiple training programs and projects simultaneously, demonstrating excellent time management skills.

Preferred Skills:

• Experience with a ticketing system/case management, with ServiceNow being preferred.
• Background in working within a shared service center environment.
• A strong focus on continuous improvement and a track record of implementing process enhancements.

• This role is in hybrid work model. 
• Working hours may differ from 8-16, to 10-18 (in 90% of time), very rarely 12-20 (in 10% of time)
• Please note that this role requires a candidate to be a holder of work permit & residency in Poland.

About Biogen Poland:

Our Warsaw office is a complex hub for local, regional and global roles. Regardless our role and reporting line we’re driven every day by our unique purpose, working passionately to change the lives of patients affected by rare and devastating diseases. This is what gives us pride, inspires us and gives us fuel to push the boundaries of innovation. We represent over 30 nationalities and celebrate the strength that comes from differences in backgrounds, experiences, and perspectives. This commitment to fostering a supportive and inclusive workplace earned us a Great Place to Work Certificate and Best Places to Work Awards consecutively since 2021 in Poland and Europe. If our mission resonates with your heart and career aspirations, we’re inviting you to join our team.

 About Global Business Services (GBS):

The Global Business Services (GBS) team transforms Biogen’s business processes, scaling global operations and fueling commercial growth and innovation. GBS adds value by delivering business solutions and support services through a global delivery model, operational transparency, and best practices. Aiming to be a world-class organization, GBS excels in people, solutions, execution, and partnerships, championing a continuous improvement culture recognized across Biogen. We form a great team of individuals with drive for innovation but also team players collaborating in the spirit of respect. And if you want to take your professional development in your own hands, this is a place for you. We give you a lot of opportunities for growth on a business and social ground.

Why Biogen?

We are a global team with a commitment to excellence, and a pioneering spirit. As a mid-sized biotechnology company, we provide the stability and resources of a well-established business while fostering an environment where individual contributions make a significant impact. Our team encompasses some of the most talented and passionate achievers who have unparalleled opportunities for learning, growth, and expanding their skills. Above all, we work together to deliver life-changing medicines, with every role playing a vital part in our mission. Caring Deeply. Achieving Excellence. Changing Lives.

At Biogen, we are committed to building on our culture of inclusion and belonging that reflects the communities where we operate and the patients we serve. We know that diverse backgrounds, cultures, and perspectives make us a stronger and more innovative company, and we are focused on building teams where every employee feels empowered and inspired. Read on to learn more about our DE&I efforts.