Loan Operations Quality Assurance Analyst

Global Lending Operations (GLO) serves as the foundation of Citi Loan Servicing, specializing in the execution of loan closings, servicing, and compliance. This team ensures meticulous management of the loan portfolio from initiation through maturity, reinforcing the bank’s commitment to delivering customized financial solutions to clients. The Lending Ops Group is instrumental in upholding Citi's reputation for reliability and financial integrity.

The Safety and Soundness utility team is responsible for the bank’s financial stability and regulatory compliance through identifying and managing risk(s), implementing effective internal controls, testing to analyze the limits of the organization’s capabilities and providing reports to ensure Citi’s compliance with regulatory expectations. The utility team requires collaboration with all business units across the organization to ensure the highest level of industry practices are employed. The Safety & Soundness team is responsible for managing, supporting, and supervising regulatory, risk, and control processes across Commercial Lending Operations, partnering with key stakeholders in Lending Operations, Risk & Control, Finance, 2nd and 3rd Lines of Defense.  This utility team will participate in the on-going design, self-assessment, implementation, and enhancement of the supervisory and control framework required ‘on the ground’ in Lending Operations to deliver both current and future state success.

Responsibilities:

• Perform comprehensive Quality Assurance (QA) testing/reviews across all High-Risk Processes, ensuring timeliness of testing, delivery of results and metrics to Lending Operations senior management. Ensure loan transactions are accurately processed and authorized within stipulated Service Level Agreement
• Ensure loan documentation’s adherence to policies, guidelines and procedures as well as compliance regulations
• Report deficiencies on a timely basis to Loan operations stakeholders/management
• Engage with Stakeholders and ensure timely feedback loop
• Conduct root cause analysis by identifying & analyzing areas of common defect/issues/themes
• Achieve operational goals set, and deliver against agreed targets in terms of quality and productivity
• Ensure timely escalation of operational risks incidents to relevant contact points

Qualifications:

• A proven track record with at least 2 years of relevant loans/financial Operations quality experience (i.e. Quality Assurance, Client Onboarding, Compliance, Audit and Regulatory Experience and knowledge of end to end Institutional banking loan cycle and solid understanding of direct/indirect lending products and practices
• Knowledge of lending platforms like Loan IQ, ACBS and payments / reconciliation lifecycle preferable
• Exposure in reviewing credit agreements preferable
• Meticulous and analytical with understanding of basic accounting concepts       
• Good written and verbal communication skills in English
• Ability to proficiently use MS Office products, particularly Word, Excel, PowerPoint
• Strong analytical and time management skills, excellent attention to detail
• Bachelor’s Degree or higher preferred with at least 2 years’ experience in relevant domain

We offer:

• Competitive salary connected with annual salary review and discretionary annual performance bonus
• Social benefits (private healthcare, award winning pension scheme, multisport, life insurance, holiday allowance, anniversary program, competitive maternity and paternity scheme)
• Hybrid model of work – 3 days from modern offices and from home
• Working in a friendly, dynamic, supportive and diverse environment – including multiple affinity and social networks & voluntary activities to engage with
• Structured onboarding process and extensive training offering (e.g. including Udemy, Degreed)
• Unlimited development opportunities within Citi global network.

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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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