Logistics Supervisor

Key Responsibilities: 

• Book and tender high-volume parcel shipments and LTL freight using carrier portals and systems for FedEx, UPS, DHL, and approved LTL carriers. 


• Select appropriate service levels (Ground, Express, Economy, LTL service tiers) based on delivery requirements, cost, and service commitments. 


• Prepare, process, and validate shipping labels and documentation for domestic and international parcel shipments. 


• Monitor high daily shipment volumes, proactively identify delays, service failures, billing discrepancies, or delivery exceptions, and coordinate resolution with carriers. 


• Analyze parcel and LTL shipment data to identify trends such as late deliveries, damage patterns, accessorial charges, and recurring carrier issues. 


• File, track, and manage claims for lost, damaged, or delayed parcel and LTL shipments, ensuring timely submission and follow-up to maximize recovery. 


• Support compliance with carrier requirements and basic domestic and international shipping documentation. 


• Develop and maintain Excel-based reports and dashboards tracking KPIs such as on-time delivery, transit time performance, cost per shipment, accessorial spend, and claim recovery rates. 


• Partner with carriers, warehouse operations, customer service, and finance teams to resolve shipment issues and improve parcel and LTL transportation performance. 


• Assist with continuous improvement initiatives, including carrier performance reviews, rate and service comparisons, and support for new shipping or transportation system implementations.  

Required Qualifications 

• 1–3 years of experience in transportation or logistics operations with a strong focus on high-volume parcel shipping. 


• Hands-on experience booking parcel shipments and LTL freight using FedEx, UPS, DHL, and/or LTL carrier portals. 


• Experience selecting parcel and LTL service levels based on cost, transit time, and delivery commitments. 


• Working knowledge of shipment tracking, exception management, and carrier issue resolution in a high-volume environment. 


• Experience filing and managing freight claims for parcel and LTL shipments. 


• Basic familiarity with domestic and international parcel shipping documentation and requirements. 

Skills  

• Strong analytical skills with the ability to review large shipment data sets and identify trends, anomalies, and recurring issues. 


• Intermediate to advanced Excel skills, including pivot tables, lookups (VLOOKUP/XLOOKUP), and basic charting. 


• High attention to detail and ability to manage large shipment volumes and competing priorities. 


• Strong written and verbal communication skills for working directly with carriers and internal stakeholders. 


• Practical problem-solving skills with the ability to apply transportation knowledge to operational challenges. 

Preferred Qualifications  

• Experience with ERP, TMS, or shipping software platforms. 


• Exposure to international trade compliance concepts (INCOTERMS, commercial invoices, export documentation). 


• Experience using Power BI or similar tools to visualize transportation and logistics performance metrics. 


• Familiarity with freight spend analysis, accessorial charge review, or carrier performance reporting.