Malay Speaking VIP Account Manager

We are looking for a Malay Speaking VIP Account Manager who will be responsible for retention of VIP customers and increase of their lifetime value.

Requirements:

• Proficiency in English and Malay both written and spoken


• Proactive person with good support / sales skills


• Strong communication and negotiation skills


• Attention to details


• Previous experience will be considered as an advantage

Duties and Responsibilities:

• Being able to search and find for solutions of customers’ issues


• Able to analyse customers’ behaviour and keep a personalised relationship with VIP clients, therefore meeting their needs


• Monitor customers’ performance & behaviour in order to evaluate bonus crediting


• Ensure that products’ compliance is being followed according to relevant regulations


• Previous experience as a Sales agent will be considered as an advantage


• Hours must be worked during shift business hours (between 8 am and 2 am; 5 days out of 7, including 2 weekends per month)

Why you should join us?

• Snacks in the Office


• 20 / 26 days of vacation per year


• 6 days of sick leaves without document required


• Attractive office location and facilities


• Medical insurance for you and your partner


• Sports package


• Birthday, wedding, and newborn gifts


• Languages classes (partially paid by the Company)


• Career growth opportunities


• International corporate parties, great team-building events and activities

You have the opportunity to work in our office in Poland / Cyprus / Bulgaria.