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Manager IT Solution Support - JDE

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Job Description - Manager IT Solution Support - JDE

Work Flexibility: Hybrid

The Manager EDT Solution support is the primary point of accountability for management and delivery of quality service for JDE ERP systems, located in Europe including but not limited to Service Delivery, Systems Administration, Service and Support, Database Administration, Change Management, Test Management and Release Management. The role will work closely with the managed service vendor to ensure the successful achievement of metrics for the region. The role will also work closely on build to run transition and hyper care support with the introduction of new releases and site deployments and extensions.

What you will do

  • Ensure high-quality execution of all operational processes (incident, problem, change, configuration) to deliver consistent service excellence.

  • Lead continuous improvement initiatives to enhance operational maturity and increase visibility into service performance.

  • Monitor and manage licenses and user access to ensure compliance with contracts and optimal usage levels.

  • Establish proactive service monitoring and support processes to identify and resolve issues early.

  • Collect and act on customer feedback to drive ongoing service improvements.

  • Maintain accurate, accessible, and up-to-date service documentation (system, processes, test scripts, knowledge base).

  • Manage vendor relationships: monitor performance, lead quarterly reviews, and renegotiate contracts aligned with expectations.

  • Oversee and support projects impacting JDE ERP, ensuring strong SDLC practices, smooth transition to operations, and focus on scalable, maintainable solutions.

What you need

Required:

  • Bachelor’s degree in the areas of Computer Science, Engineering, Information Systems, Business, or equivalent field of study

  • At least 7 years of experience in the field or in a related area required

  • Strong application and systems understanding of ERP systems

  • Excellent understanding of warehouse management systems

  • Excellent understanding of Computer Systems Validation, GMP and 21 CFR Part 11, SarbanesOxley

Preferred:

  • Experience with JDE is strongly preferred

  • ITIL Foundations v4 certification

  • Strong understanding of RF Technology, RFGen

  • Lean Six Sigma certification / experience

  • Investment in continued education

  • Experience with one or more implementations of the Agile methodology and devops practices

Salary information will be provided during the recruitment process.

Travel Percentage: 10%

Original job Manager IT Solution Support - JDE posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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