Position:

Job Description:

Main Purpose of the role

Operational managing a team of Customer Planners whilst also brining in functional expertise in complex solutions & system set-ups, maintenance and governance of complex supply chain customer engagements in regards to managing customer demand

Key Tasks / responsibilities:

• Operationally lead a team of Customer Planners
• Provide first level functional expertise in matters of system solution and set ups
• Take a leading role in proactive management of customer forecast, prompting communication to the appropriate stakeholders when forecast is received triggering a review action
• Support the team in driving timely resolution of open questions with the various business stakeholders, acting as a first level escalation step
• ERP Forecasting Attribute Set Up/Maintenance
• Help the team understand the more strategic view on customer engagements when reviewing customer engagements
• Provide extended expertise for maintenance and fine tuning of system forecast parameters
• Support to commercial teams in setup and maintenance of forecasting agreements
• Reviewing forecast Holds and Exceptions in a timely & efficient manner and driving action from relevant stakeholders
• Review and take action on Oracle Demantra forecast exceptions
• Drive for customer compliance to forecast
• Drive conversion of forecast to order, in the case of unplanned demand within lead-time
• Allow forecasts into the supply plan in line with company goals & objectives and customer contract terms
• Drive and take ownership of improving customer forecast accuracy & process
• Drive, participate and provide additional input into customer reviews
• Help the team and interpret customer demand changes to define clear actions for prevention of excess inventory before communicating with Asset and commercial teams to allow clean execution
• Communicate potential service issues around forecast over consumption to Sales management in a clear and timely manner, especially in cases of escalation
• Make use of the online workflow tool and drive timely execution of open tickets
• Identify root cause to allow enforcement of customer liability and/or identify factors driving excess inventory to guarantee prevention
• Drive and execute on closed loop activities;

• Customer forecast accuracy dashboard
• Unconsumed month to date forecast
• Past due Forecast
• Contract compliance
• Aging forecast holds
• Statistical vs. Customer forecast review

Dimensions

• Number of forecasting customers in EMEA
• Value of FC in EMEA
• Customer forecast accuracy
• Customer liability
• Demantra exceptions

Key Interfaces

• Sales teams (constant)
• Asset (as required)
• Supply Chain Support (as required)
• Supply Chain Solutions Managers (as required)
• Logistics (as required)
• IT (as required)

Measurable Performance Standards

• Customer Forecast Accuracy
• Item Turns
• Number of customer reviews
• SLA/ resolution of open workflow tool tickets

Critical Competencies

• Process driven
• Mentality of customer service excellence
• Structured and analytical

Experience / Skills

• Knowledge of electronic component industry and relevant supply chain and manufacturing practises
• Sound technical understanding of Arrow’s ERP system capabilities preferred
• Very good MS Office skills (high level of proficiency in Excel is a distinct advantage)
• Functional and structural way of thinking
• Ability to understand complex processes and logic and to be able to interpret sometimes ambiguous data, received in a number of ways and to translate into a solution, using logic and solution understanding.

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