NCISG-0012 Staff Assistant Services for Info Knowledge Mgmt (NS) - MON 20 Apr

Deadline Date: Monday 20 April 2026

Requirement: Staff Assistant Services for Information Knowledge Management

Location: Bydgoszcz, PL (The services may be required to be performed in other NATO military and / or exercise sites.)

Total Scope of the request (hours): Max 1100

Period of Performance: Base Period – As soon as possible, not later that 1st June 2026 until 31st of December 2026, max 1100 service hours (number of hours will be adjusted depending on actual starting date)

Option 1 - from 1st January 2027 until 31st December 2027, max 2000 service hours

Required Security Clearance: NATO SECRET

Terms

NCISG – NATO Communication and Information Systems Group

NSB – NATO Signal Battalion

DCM – Deployable Communication Modules

IKM - Information Knowledge Management

NIP - NATO Information Portal

TT+ - Tasker Tracker+

EDMS - Enterprise Documents Management System

NPCL – NATO Public Cloud Network

1. Introduction

This Statement of Work (SOW) describes the requirement for the services of the Contractor in the NATO CIS Group 3 NATO Signal Battalion Headquarters, Office of the Commander.

2. Scope of Services

• Assists in implementation of plans and programs to improve workflow of the NATO Signal Battalion by using new lKM.
• Manages electronic and manual publications and records
• Provides guidance to ensure documents meet NSB standard
• Monitors and manages archives within NSB
• Acts as Functional Administrator for NlP, TT+ and EDMS within NATO Signal Battalion
• Acts as Functional Administrator for NPCL including management of future IKM tools (implementation planned in March 2026) and Teams within NSB
• Assists in managing content of NIP sites of NATO Signal Battalion, sections of HQ and subordinated units, keeps overview of tasks assigned via TT+ to NATO Signal Battalion and manages workspaces of NATO Signal Battalion's EDMS.
• Management and collaboration techniques and tools based on implemented lT and communications technology.
• Makes the file transfer between different Network Domains (NU, MS and NS).
• Monitors NS printed documents, leads comparison with logs from printers on regular basis, any discrepancies should be investigated and if needed reported to DSO.
• Takes part in internal NCISG IKMSO meetings organized on monthly basis via VTC on Polycom by NCISG HQ IKMO
• Share information received during the internal NCISG IKMSO meetings within NSB
• Gather user requirements across NSB and develop new IKM tools or forms if required

3. Background, Work Site Information and Environment

NCISG 3 NSB HQ is located in Bydgoszcz, Poland and co-located with Polish Military Unit in a typical Secure Facility. The work will be conducted mostly at this location and will be performed mostly in a Normal NATO office working environment.

4. Language

English: Listening, speaking, reading and writing shall be at a NATO level of English 3322 (as per STANAG 6001).

The work both oral and written in the post and in the Headquarters as a whole is conducted mainly in English.

5. Knowledge & Qualifications.

6. Education

7. Desirable Qualifications

8. Desirable Experience

[See Requirements]

9. Quality Assurance

A formal monthly meeting between the individual and the supervisor/alternative will be scheduled in order to evaluate performance.

10. Travel

The Individual may be required to short duration travel to other NATO Headquarters’ and/or NATO Signal Battalions’ sites.

Reimbursement of NATO TDY for contractor is limited within the scope and amount of the awarded contract clauses.

• The candidate must have a currently active NATO SECRET security clearance

4. Language

• English: Listening, speaking, reading and writing shall be at a NATO level of English 3322 (as per STANAG 6001). The work both oral and written in the post and in the Headquarters as a whole is conducted mainly in English.

5. Knowledge & Qualifications.

a. Essential Knowledge

• Knowledge and previous experience in IKM.
• Good knowledge of NATO structures and organizations.
• The technical knowledge, skills and experience required to successfully perform the duties of the post.
• Good Communication skills, both verbal and written in English

b. Essential Qualifications

• MS SharePoint FunctionalAdmin certificate and practical skills
• NCIA TTPlus FA course
• NCIA EDMS FA course
• NCIA NIP FA course
• MS365 course
• NATO IKM course
• Must be familiar with modern office equipment and have adequate computer skills (MS Office at  least: Word, Excel, Power Point).

c. Essential Experience

• Practical experience in working with NIP, EDMS and TT+.
• Practical experience in working with NIP, EDMS and TT+
• Practical experience in designing and maintaining portals using SharePoint
• At least 5 years of previous staff experience at the military or governmental organization or private companies.

6. Education

• Higher education (at least bachelor degree) at IT related areas and basic training in engineering or related discipline for specific task related skills, with 5 years' experience.

7. Desirable Qualifications

• lTlL Certification at foundation level. lTlL V3 Foundation
• Formal project management approach Certification: PRINCE 2 Foundation
• Good knowledge of the Microsoft Project Application
• Driver License B.

8. Desirable Experience

• Practical experience in lTlL concept based services implementation.
• Practical experience by using a formal project management approach (PRINCE2).