Job Description

People & Culture Manager | Kraków

• Location: Kraków


• Hybrid: 3–4 days per week in the Kraków office

Are you an experienced HR professional who enjoys being close to the business, solving complex people challenges and making a real impact?

We’re looking for a People & Culture Manager to join a fast-paced international CX organisation in Kraków.

This is a hands-on role where you’ll work closely with Operations leaders, support managers with complex people matters and help shape the employee experience across a high-volume environment.

What will you do?

You’ll act as a trusted HR Business Partner, supporting leaders across areas including:

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  Employee relations, grievances and performance management

  
  


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  Polish employment law and HR compliance

  
  


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  Employment contracts, policies and benefits

  
  


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  Sickness/absence processes and HR audits

  
  


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  Payroll coordination and cooperation with external authorities

  
  


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  Immigration and work-permit processes

  
  


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  Employee engagement, recognition and internal communication

  
  


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  Leadership development and people initiatives

  
  


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  Improving HR processes, retention and employee experience

  
  


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  Supporting and developing members of the HR/People team

  
  

We’re looking for someone with:

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  2–3+ years of experience in a Senior HRBP, HR Manager, People Partner or similar position

  
  


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  Strong knowledge of Polish labour law

  
  


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  Solid employee relations and performance-management experience

  
  


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  Experience working in a high-volume, fast-paced environment, ideally CX, BPO, customer service or a similar setting

  
  


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  Knowledge of sickness/absence policies, HR compliance and audits

  
  


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  Understanding of payroll and benefits processes

  
  


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  Knowledge of immigration procedures is a plus

  
  


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  Previous experience leading or mentoring HR team members

  
  


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  Strong stakeholder-management and communication skills

  
  


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  A mature, pragmatic and solution-oriented approach

  
  


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  Excellent Polish and English

  
  

What kind of person will thrive here?

Someone who is hands-on, resilient and commercially aware.

You should be comfortable handling difficult conversations, advising Operations leaders and making decisions when there are multiple priorities happening at once.

This is a role for someone who can balance employee advocacy with business needs and turn HR challenges into practical solutions.

About Worldwiders

Worldwiders is a global B2B-oriented recruitment company focused on executive search and specialist recruitment worldwide. We partner with organizations across multiple industries and geographies, helping companies secure exceptional talent while enabling professionals to access career-defining opportunities. With more than 7,000 successful placements and 400+ client partners across 40+ countries, we continue to connect talent and opportunity on a global scale.