Non Fraud Payment Investigations Assistant

Clear Junction is a global payments company, licensed and regulated by the FCA in the UK, that offers regulated end-to-end payment solutions based on proprietary in-house technology. The company & infrastructure is designed to meet the growing needs of global financial companies.

Founded in 2016, the business has seen double-digit growth year on year, with over 130 fintech professionals now based across the UK and mainland Europe. Clear Junction is ranked number one in the FEBE Growth 100 list as the fastest-growing, founder-led, privately owned business in the UK.

We are seeking a detail-oriented and proactive individual to join our team as a Non-Fraud Payment Investigations Assistant. In this role, you will be responsible for supporting the payment investigations team in identifying and resolving non-fraudulent payment-related issues. This role will be reporting to the Head of Non-Fraud Payment Investigations.

Responsibilities: 

• Provide daily support to the Client Services and other teams with regard to non-fraud payment investigations
• Answer to client requests concerning non-fraud investigations
• Provide answers to customers and other financial institutions concerning non-fraud investigations
• Communicate with IT / Risk and Compliance / Client Services / FinOps
• Can be requested by the division head to temporarily perform additional duties or execute additional projects falling within the scope of the division responsibility areas.

• Proven experience in payment processing, financial analysis, or a related field
• Familiarity with payment systems and industry best practices
• Knowledge of non-fraud payment investigation techniques and methodologies
• Understanding of regulatory requirements related to payments
• Strong analytical and problem-solving skills
• Excellent communication skills, both written and verbal

• Competitive salary, depending on experience, and performance-related bonus
• Work in a friendly team
• Great opportunity to grow your career in cutting-edge payments fintech