Norwegian Card Dispute Specialist, FinTech - Krakow (hybrid)

Reference: TEPOL

Poland has become one of the most developed economies in the world, which has made it a desirable place to work abroad. It has a high percentage of people who speak English as a second language and because of the diversity there are many job opportunities for expats and multilingual people. The IT industry has found a spot in Poland’s economy, so there are many offers in this field in particular.

Click here to read more about moving to Poland.

*IMPORTANT: YOU NEED TO BE LIVING IN POLAND OR BE READY TO RELOCATE ASAP TO APPLY*

We offer

• Hybrid work model: Work from home most of the time after completing the first month of training

• Performance bonuses and referral bonuses

• Relocation bonus

• Mobile phone/internet subsidy

• Entertainment benefits for employees

• Paid sick leave

• Great work/life balance: work Monday-Friday

• Medical insurance (life, accident & critical illness insurance)

• Sport subscription

The job

As Card Dispute Specialist you will be responsible for supporting customers in minimizing losses related to third-party fraud with payment cards, reporting incidents in your area and maintaining compliance in all actions. You'll be collaborating with internal parties, including other Customer Service teams, Sales, Finance, Risk, Treasury, Compliance, and Legal departments.

Your daily work will include tasks like these:

• Document work accurately in various IT systems

• Participate in audits as a process specialist and deliver required data

• Maintain general knowledge of the service environment, including card scheme rules (both domestic and international) and merchant agreements

• Ensure compliance with all relevant regulations and organisational policies

• Handle customer communications and support via email and/or telephone according to KPIs and agreed SLAs (handle errors, perform corrections, and investigate root causes)

• Translate local language communications to English

• Acquire and maintain in-depth knowledge of organisational products and processes within the service area

• Stay updated on IT tools and systems used in work processes

• Demonstrate the ability and motivation to cross-train and multi-skill in other tasks as required

• Assist, train, and support other team members when needed

• Provide input on process development tasks and other initiatives within the area

• Contribute to workflow changes and process improvements
  

Your qualifications

You speak and write Norwegian fluently (minimum C1) and you are fluent in English (B2).

Experience handling customer applications and administrative tasks in a professional, positive, effective way.

• Experience in communicating and explaining the ‘why’ behind and having the ability to think analytically and detect risks.

• Previous experience with Payment products/card services or KYC/AML/Compliance is a plus.

You have basic computer handling skills.

You are result-oriented, service-minded, self-driven, and flexible.

You're a fast learner with excellent communication skills and relationship-building skills.

If you have any questions about the position, please feel free to send an email to [email protected]. Our recruiters are ready to help!