O2C Team Leader - Billing UK&IE

Company Overview

We are a dynamic and forward-thinking customs services provider, committed to delivering exceptional customs solutions to our clients. With a strong focus on operational excellence, we are looking to strengthen our finance team by hiring a meticulous and proactive O2C Team Leader - Billing to support our UK&IE operations.

Position Summary

As an O2C Team Leader - Billing you will be responsible for leading the central billing team. The role focuses on managing , coaching, and organizing the centralized billing team, ensuring daily operations run smoothly, billing SLA targets are met, and internal controls are maintained.

Key responsibilities:

Team management

• Lead, coach, and develop a team of Billing Specialists

• Set clear objectives, monitor performance, and conduct regular performance reviews

• Ensure high team engagement and retention

• Support onboarding and training of new employees

Billing operations

• Oversee end-to-end billing processes (invoice creation, validation, and delivery)

• Ensure invoices are issued accurately and on time, in line with SLAs and contractual terms

• Monitor workload distribution and optimize team efficiency

• Resolve complex billing issues and escalations

Process improvement & controls

• Identify and implement process improvement initiatives (automation, standardization).

• We are currently in the process of implementation of MSD Business Central and seek for process efficiencies

• Ensure compliance with internal controls and audit standards

• Monitor KPIs and drive continuous improvement actions

• Participate in or lead transformation projects within O2C

Stakeholder management

• Collaborate with internal teams (Sales, Customer Service, Finance, IT)

• Act as a key point of contact for billing-related queries and escalations

• Maintain strong relationships with key customers and business partners

Reporting & performance management

• Track and report KPIs such as billing accuracy, timeliness, productivity

• Provide regular updates to management on team performance and risks

• Analyze data to identify trends and improvement opportunities

Requirements: 

• 5–10 years of experience in Order-to-Cash / Billing / Accounts Receivable

• Previous team leadership or supervisory experience is required

• Experience in SSC/BPO environment is an asset

• Strong leadership and people management skills

• Excellent problem-solving and analytical abilities

• Strong understanding of billing processes and financial principles

• Experience with ERP systems (e.g., Microsoft Dynamics BC)

• Advanced Excel and reporting skills

• High level of accountability and ownership

• Strong communication and stakeholder management skills

• Ability to work under pressure and manage priorities

• Continuous improvement mindset

• Knowledge of automation tools (e.g., RPA, Power BI)

• Experience in process transitions or migrations

• Exposure to international environments

What we offer:

• A dynamic and international work environment

• A permanent position with growth potential

• Attractive fringe benefits, including a pension plan

• Hybrid working model and flexible working hours

• Learning & development opportunities

If you are passionate about finance and eager to contribute to a growing organization, we encourage you to apply for this exciting opportunity