Onboarding Specialist

IAG GBS (Global Business Services) is part of International Airlines Group, one of the world’s leading airline groups, with 546 aircrafts flying to over 270 destinations, carrying more than 100 million passengers each year.

IAG GBS provides a plug and play platform of scalable, best in class procurement, finance and IT business services to IAG’s operating companies which include Aer Lingus, Avios, British Airways, IAG, IAG Cargo, Iberia, Iberia Express, LEVEL and Vueling.

The company is headquartered in Krakow, and has operations in London, Madrid, Dublin and Chennai

Responsible for dealing with HR and recruitment queries and administration tasks.

• Deliver on key recruitment processes to ensure a seamless service to both candidate and internal stakeholders.
• Co-ordinate employee processes and internal changes (promotions, secondments, etc.) for operational staff.
• Responsible for conducting pre-employment vetting and background checks for Cargo employees, ensuring compliance with internal and external policies and regulations.
• Responsible for the internal movers’ process (permanent appointments, secondments and promotions) this includes: o Issuing offer letters and contracts o Referencing internal candidates, o Conduct and administer background checks, including CRCs and right to work checks. o Set up of employees in PeopleOnline. o Liaising with payroll to ensure colleagues are moved onto new pay codes and correct benefits assigned
• Acts as an IAG Cargo and Airport Authority signatory for verification of references to support security pass issue.
• Ensures that all candidates joining IAG Cargo meet the strict regulatory compliance required within the desired timescales whilst still meeting both candidate and business expectations
• Support with raising resource approvals and appointments in the resource approval system.
• Update and monitor recruitment/approvals tracker to ensure visibility of candidates/approvals through the end to end recruitment process - Communicate resource approval outcomes to line managers
• Support with advertising roles on the recruitment system
• Monitor the central people inbox for queries - Support in the monitoring of the recruitment inbox for new appointments and queries
• Support line managers and operational teams with the onboarding of new joiners, both internal movers and external hires.
• Ensures that information is stored and processed in line with Company and legal requirements e.g. GDPR, ICFR controls

Technical Qualifications:

1. Education:
   • A degree or diploma in Human Resources, Business Administration, or a related field (preferred but not mandatory)
2. Technical Skills:
   • Proficiency in HR systems (e.g., PeopleOnline, recruitment platforms, or similar HRIS tools).
   • Strong knowledge of compliance and regulatory requirements, including:
     • Right to Work checks.
     • Criminal Record Checks (CRCs).
     • GDPR compliance.
   • Experience in payroll coordination and employee benefits administration.
   • Advanced skills in Microsoft Office Suite (Word, Excel, Outlook) for trackers, communications, and process monitoring.
3. Knowledge of Processes:
   • Familiarity with end-to-end recruitment processes and employee lifecycle management.
   • Experience in managing pre-employment vetting, referencing, and onboarding processes.
   • Understanding of internal change processes, including promotions, secondments, and appointments.

Soft Skills and Competencies:

1. Communication:
   • Strong written and verbal communication skills for effective interaction with candidates, internal stakeholders, and external partners.
   • Ability to explain HR and recruitment processes clearly to line managers and employees.
2. Attention to Detail:
   • High level of accuracy for tasks such as background checks, compliance processes, and payroll coordination.
3. Problem-Solving:
   • Ability to troubleshoot and resolve recruitment and HR issues efficiently, ensuring smooth operations.
4. Organization and Time Management:
   • Strong organizational skills to manage multiple tasks, such as recruitment coordination, vetting, and compliance, within tight deadlines.
5. Customer-Centric Approach:
   • Candidate-first mindset to provide a seamless recruitment and onboarding experience.
   • Proactive support to operational teams and line managers.
6. Ethical Judgment and Confidentiality:
   • Ability to handle sensitive information in compliance with GDPR and other data protection regulations.

Experience:

1. Work Experience:
   • 2–5 years of experience in an HR or recruitment administration role.
   • Experience within a compliance-driven environment, preferably in logistics, aviation, or a related industry.
2. Industry Knowledge:
   • Familiarity with HR operations in the cargo or airline industry (preferred).

Regulatory and Compliance Competencies:

1. Knowledge of Airport Authority requirements and security pass processes.
2. Familiarity with ICFR (Internal Control over Financial Reporting) controls related to HR data.

Interpersonal Attributes:

1. Team Collaboration:
   • Demonstrated ability to work effectively with cross-functional teams.
   • Supportive team player with a collaborative mindset.
2. Proactive and Initiative-Taking:
   • Self-starter capable of independently managing responsibilities.
   • Anticipates needs and takes action to address them promptly.

What we offer

• The chance to enjoy a challenging career in an exciting, fast-moving environment in a dynamic industry
• The opportunity to work in a multi-cultural environment with great offices in many locations. We aim to provide all our people with a work/life balance, as well as the many benefits offered by a global organisation, including health insurance, pension and performance bonuses
• We are an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law