One Identity Manager Support Engineer - IAM Specialist

Location: Warsaw
Contract Type: Contract (6 months)

• Join a critical IAM team supporting secure access to enterprise systems


• Work hands-on with One Identity Manager v8.x in a regulated environment


• Provide Level 2 technical support and act as escalation point for complex incidents


• Collaborate across Security, Infrastructure and Application Support teams


• 6-month contract opportunity based in Warsaw

Company Overview

Our client is an established organisation operating within a regulated environment where security and compliance are paramount. They maintain a robust Identity and Access Management infrastructure that protects critical systems and data across the enterprise. The IAM team plays a vital role in ensuring secure, compliant access governance whilst supporting seamless integration across multiple business functions. This organisation values technical excellence, collaboration and continuous improvement in their approach to identity management and cybersecurity.

They are seeking an experienced One Identity Manager Support Engineer to join their IAM team in Warsaw on a 6-month contract. This role offers the opportunity to work with enterprise-level identity management technology whilst contributing to the security and compliance framework of a complex organisation.

Position Overview

As a One Identity Manager Support Engineer, you'll play a critical role in maintaining and supporting the organisation's 1IM platform. You'll be responsible for ensuring the platform operates smoothly, troubleshooting complex technical issues, and acting as the technical escalation point for incidents related to identity and access management. This position requires hands-on technical expertise combined with strong analytical skills to support user lifecycle management, role-based access control, and compliance reporting across the organisation.

Responsibilities

• Monitor and manage synchronisation projects, job queues and workflow executions within 1IM


• Troubleshoot issues related to user lifecycle management, RBAC and entitlement provisioning


• Provide Level 2 support including incident resolution, service requests and root cause analysis


• Act as technical escalation point for complex incidents and problems related to 1IM


• Collaborate with Security, Infrastructure and Application Support teams to ensure seamless integration


• Assist in patching, upgrades and configuration changes in the 1IM environment


• Maintain and update technical documentation, including SOPs and knowledge base articles


• Participate in audit support, access reviews and compliance reporting activities


• Ensure compliance with ITIL processes, particularly Incident, Problem and Change Management

Requirements

• 6-8 years of experience in Identity and Access Management


• Hands-on experience with One Identity Manager (v8.x preferred)


• Deep understanding of IAM concepts including RBAC, SoD, Active Directory, LDAP and access governance


• Strong knowledge of compliance frameworks and access governance principles


• Proficiency in SQL Server and PowerShell scripting


• Familiarity with ITIL processes, especially Incident, Problem and Change Management


• Experience with ServiceNow, Splunk or other monitoring and logging tools


• Exposure to DevOps practices and cloud-native IAM solutions (Azure, AWS)


• Experience in financial or regulated environments is advantageous


• Strong communication and analytical skills


• Ability to work effectively across multiple teams and stakeholders

Benefits

Whilst specific benefits information has not been provided for this contract role, you'll join a professional environment where technical expertise is valued and where you'll work alongside experienced IAM professionals. This 6-month contract offers the opportunity to develop your One Identity Manager skills within a complex, regulated environment whilst contributing to critical security and compliance initiatives.

How to Apply

To apply for this role please submit your CV using the form below or email [email protected]