Online Reputation Management Executive

Libertex Group Overview 

Established in 1997, the Libertex Group is an international powerhouse with over 28 years of financial markets expertise.

Over the years, the Libertex Group has helped shape the online trading industry by merging together innovative technology, market movements and digital trends. This was made possible with the introduction of ‘Libertex’, the multi-awarded online trading platform with which anyone can access the market and invest in stocks or trade CFDs with underlying assets being commodities, Forex, ETFs, cryptocurrencies, and others.

A firm believer in the power of sports to inspire, empower and push for success, Libertex is the Official Online Trading Partner of Audi Revolut F1 Team.

The Libertex Group in Numbers:

• 28+ years of fintech experience
• 3M+ clients worldwide
• 700+ employees
• 45+ international awards (for Libertex)
• 300+ tradable assets (through Libertex)

The Libertex Group is constantly driven by a single passionate purpose – to tirelessly work on developing amazing fintech for people who simply want to have ‘more’ in their lives.

Job Overview

We are seeking an Online Reputation Management Executive (ORM Executive) to be responsible for the monitoring, protection, as well as improvement, of how our brand is perceived online across media outlets, social media, review platforms, forums, and online communities.

This role combines daily monitoring, and cross-team collaboration to maintain high trust levels, protect brand reputation, and drive positive sentiment in a dynamic and highly competitive market.

You’ll work closely with the Marketing, PR, Customer Service and Compliance teams to identify potential risks early, respond proactively to community and other feedback, and to help maintain or enhance a positive public image that aligns with our values of transparency, fairness, credibility and innovation.

What Will You Do?

• Monitor the brand’s mentions, comments, reviews and sentiment across important rating websites, social media channels or other online communities and ensure that appropriate action is taken whenever needed.
• Detect attacks, malicious comments, and other negative online reputation and report them while being part of the process to tackle them, whether through immediate corrective actions or by supporting a broader crisis management plan.
• Establish mechanisms to prevent and effectively deal with online reputation threats.
• Work closely with different departments in order to solve clients' issues and change their negative experience into a positive one.
• Analyze reputation factors and measure online brand reputation.
• Contribute to the brand’s already-established impeccable reputation by regularly reviewing mentions about the Company’s services from different outlets, including search engines, media outlets, social media and communities, blogs, forums, etc.
• Work with monitoring tools to track brand mentions, discussions, and sentiment in real-time.
• Ensure consistency and accuracy in how the brand is presented online. 
• Prepare and submit monthly reports.

Key Skills Required:

• Bachelor’s Degree in Digital Marketing, Marketing, Communications, or a related field.
• At least 1-2 years of experience as an Online Reputation Management Executive or a similar digital marketing role. 
• Excellent command of the English language. Additional languages will be considered an advantage.
• Strong analytical, communication, and problem-solving skills, with the ability to manage conflicts effectively.
• Good time management and organizational abilities, with strong interpersonal skills and the ability to work collaboratively.

• 24 working days of annual leave 
• Work remotely or hybrid whilst being part of a global team
• Udemy Business unlimited membership 
• Professional and personal development opportunities in a fast-growing environment 
• Comprehensive Global Medical Insurance Plan, with coverage for the employee and their immediate family from day one (for those who relocate)
• Corporate events and team building activities

Libertex Group is an equal opportunity employer, fostering an inclusive and diverse environment. We do not discriminate based on any characteristic protected by the law. Candidate privacy is respected, and all data is securely stored and used solely for recruitment purposes, in line with GDPR and our internal policies. Unsuccessful applicants may have their data retained for future opportunities unless deletion is requested.