Operations Support Specialist (Tech Metrics & Reporting)

InPost Group is an innovative European out of home deliveries company, revolutionizing the way parcels are delivered to customers. With operations across several countries, our network of intelligent lockers provides customers with a fast, convenient, and secure delivery option. InPost Group is a publicly traded company, with a market capitalization of about $5 billion as of March 2023. With over 10,000 employees worldwide, InPost Group is one of the largest out of home delivery providers in Europe, committed to providing sustainable and efficient delivery solutions to meet the evolving needs of customers in today's rapidly changing landscape. 

We’re looking for an Operations Support Specialist to our  Tech Metrics & Reporting Team to design, implement, and maintain robust analytics solutions that empower strategic planning and operational excellence across our one tech team. In this role, you’ll develop metrics frameworks, build intuitive dashboards, and deliver insights that drive data-informed decision-making at every level of the organization.

Responsibilities: 

• Data Analysis & Reporting
  
  Collect, analyze, and interpret data from various tech systems. Create accurate, insightful reports and dashboards using Power BI and Excel to support data-driven decisions.

• Metrics Framework Development
  
  Design and manage multi-level metrics frameworks, including KPIs for strategic, operational, and development performance. Automate data collection from tools like Jira, SonarQube, and CI/CD platforms.

• Dashboard & Visualization
  
  Build interactive dashboards tailored to different stakeholder needs—from executive-level summaries to operational views for tech teams.

• Data Integration & Automation
  
  Integrate data from multiple sources and maintain reliable data pipelines. Automate reporting processes and ensure data quality and consistency.

• Stakeholder Collaboration
  
  Work closely with tech domain owners and leadership to understand analytics needs, deliver insights, and support strategic planning.

• Process Improvement & Documentation
  
  Continuously improve analytics processes, adopt new tools and best practices, and maintain clear documentation for metrics and reporting solutions.

Requirements:

• Deep understanding of data analysis and reporting methodologies
• Advanced proficiency in Power BI, Excel, and data visualization tools
• Strong analytical and statistical analysis capabilities
• Fluency in English
• Experience with Jira, SonarQube, LeanIX, and CI/CD tools data extraction
• Understanding of technology metrics and KPI frameworks
• Strong problem-solving and critical thinking abilities
• Strong analytical and detail-oriented mindset
• Excellent communication skills for presenting complex data insights
• Ability to work independently and manage multiple projects
• Collaborative approach to cross-functional teamwork
• Curiosity and continuous learning attitude
• Customer service orientation for internal stakeholders
• Adaptability to changing requirements and priorities
• University Degree in one of the following fields: Data Science / Statistics / Computer Science / Mathematics / Economics / Business Analytics

💡 Nice to Have

• SQL skills for database queries and data manipulation
• Basic understanding of software development processes and DevOps practices
• Power BI training
• Microsoft Excel advanced certification
• Data analytics certifications

Why Join InPost? 

• Opportunity to work in a diverse, international, and cross-functional environment, along with leading experts. 
• You work and learn from a senior leader and their leadership bench, extending your experience and exposure in the e-commerce and logistics industry. 
•  InPost is a growing company that offers its employees an increasing number of opportunities in several locations in Europe. 
• Fulfilling careers with a range of benefits for employees and investing in providing training opportunities for their development. 
• You will feel a part of the InPost community that makes an impact on sustainability, convenient deliveries, and circular economy every day. 
• Excellent working environment and Flexible hours