P2P Team Leader - Front Office

SGS is the world’s leading Testing, Inspection and Certification company. We operate a network of over 2,500 laboratories and business facilities across 115 countries, supported by a team of over 100,000 dedicated professionals. With more than 145 years of service excellence, we combine the precision and accuracy that define Swiss companies to help organizations achieve the highest standards of quality, compliance and sustainability.

Looking for stable employment, work flexibility, and a clear career path? This offer is just for you!

1. Process

• Assuring high quality of service delivery based on Service Level Agreements and agreed KPIs
• Acting as a subject-matter expert and quality gatekeeper for P2P Front Office activities.
• First contact for issues escalation within P2P process
• Cooperation with Internal and External Audit
• Performing P2P controls
• Advising other team members in terms of P2P process matters
• Introduce Improvements within P2P process

2. Coordination:

• Coordinate completion of all P2P processes
• Delegate tasks
• Distribute the workload and supervise the team in day to day operations
• Managing HR Matters
• Communicate deadlines
• Monitor the team performance
• Resolve or escalate any process issues
• Attend and lead team meetings
• Prepare reports
• Building relationship with the countries during day to day operations

3. Communication:

• Point of contact to the affiliates management
• Report to GBS manager
• Provide the guideline to the team based on the management decisions

4. Motivation:

• Motivate team members
• Listen to team members’ feedback and resolve or escalate any issues
• Suggest and organize team building activities
• Create a positive team environment
• AOB- Any other businesses related to P2P process

• Bachelor’s Degree (preferably in Accounting or Finance)
• English proficiency at B2-C1 level
• Deadline orientation and accuracy
• Team player
• Good organizational skills
• Able to communicate information effectively
• Be able to motivate team
• Natural leadership skills
• P2P Process knowledge

Check out what we have prepared for you:

• Stable employment based on a contract of employment (umowa o pracę) with fixed business hours, Mon-Fri (08:00/09:00 – 16:00/17:00), in a rapidly growing SSC company
• Fast and secure remote recruitment process with the possibility of signing a preliminary agreement to secure your future employment.
• Full onboarding tailored to your individual pace and ongoing support from a Team Leader.
• Hybrid work model 
• Support in developing your individual career path.
• Comprehensive benefits package: Medicover private medical care, group insurance, access to the Medicover Benefits platform, co-financing for Medicover Sport card, language course subsidies, additional leave for volunteering, and reimbursement for eyewear.
• Training platform and a range of specialized internal and external training sessions led by qualified experts.
• Employee Referral Program with bonuses for recommending new talent.
• Opportunities to actively participate in various charitable initiatives supporting local communities and organizations.
• Semi-annual bonus based on performance.
• Office location in the immediate vicinity of the "3 Stawy" Shopping Center, with easy access from the center of Katowice.
• Dedicated parking for employees.